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One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.
Hello Jeans4you.shop,
Channable is sorry to hear this is the experience you have had and will try to address the issues here.
It is true that you sent many emails asking about basic set-up questions that some users face. We responded to your multiple requests in a few compiled emails providing answers and links to all questions asked.
Second, we are sorry to hear that our help center, blogs, emails, learning hub, and support team were not up to your expectations.
We see that your account is now up and running, but if you have any further questions please feel free to reach out or use any of our support materials provided and we will respond as quickly as possible.
Kind regards,
The Channable team.
I've been using Channable for three clients, and I've gotta say, I'm a big fan. This app is a powerhouse, capable of so much that it does take a bit of time to really find your way around. But, here's the kicker – the support is top-notch. Seriously, the support team is exceptional, always ready to lend a hand with a smile. It's a level of service that a lot of other providers could really learn from.
We are using Channable for our Google Shopping campaigns and Social product feed. Works great, and the support team is always available when we need some help with our feed.
Thank you Vanilia,
Channable is happy to hear your experience with us has been positive.
Getting your name out there is important and Channable is glad that you utilize us for your Social product feeds.
Best regards, The Channable team
Great, versatile app with lots of useful functionalities. Support team is fast and willing to go the extra mile. This app is the best in its kind!
Great app, super easy to set up and use. Finally, one app to sell everywhere. I like the Instagram integration by Shopify, but you can't change many things there, and I had to spend hours excluding products kinda manually. With Channable it took me 2 TWO clicks! Why haven't I use it before?? And Support is great too! I had a problem with the price format for GoogleShopping and support replied to me in a few hours, plus offered to help me set up my first channel. Never seen such efficiency before!
Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.
We use this App to update all our Marketplaces feeds. The support team have been assisting us since day 1. Whenever we had any query they helped us thoroughly. 100% recommended: we will keep working with Channable in the future. Special mention to Clara and Paula from Support Team Spain.
Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.
Hello,
Channable is very simple to use
works well.