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Solid application when it work but rather expensive.
Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.
The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.
The support is way too bad for the amount they charge for the subscription.
Hi Pokecard Store,
Sorry to hear that you feel that way about our Support department.
We believe our pricing, which has free support included, is a fair and competitive price.
You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool.
We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels.
We take your feedback seriously and we will use it as an example in our Shopify migration evaluation.
Thank you for using our services and we hope the collaboration continues for many years to come.
Regards,
Channable Team
Channable’s Support Is an Absolute Disaster!
The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible.
Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern.
There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.
Hi WeShoes,
Sorry to hear about your recent experience with our Support.
We have evaluated your situation and we agree that our resolution time should have been better. We will cherish this feedback, so we can improve our Support in the near future.
We want to reassure you that the response time you have experienced was an exception caused by the Shopify migration. Our normal reply time lies within a working day.
That being said, thank you for using our services and we hope the collaboration continues for many years to come.
Regards,
Channable Team
"Just be careful you will be blocked for no reason if they are frustrated and you will loose all your work and effort without any reason." Do not even try to use this one! You are not going to be helped at all! I tried to get help for months! They gave another excuse for not helping me everytime. I was really lost after paying for moths even the supervisor instead of helping us, he blocked our account! You will be just blocked and all your work will be gone! Better to choose and use other feed management tools! One of the guy's called me without telling me (because he could not tell the reason why) he will block our account. There is not any policy that give them the rights to block our account because of frustrations! We spent hours or work and all RUINED!
We're very sorry to hear you've had such an experience with us.
It's a shame that despite all the effort that was placed from both parties, you still felt frustrated with our customer service.
We have provided all the support that was needed for you to get started with our self-service tool and we did not receive replies to our e-mails where we asked if we could be of any further help.
Recently you started using our tool again and you were personally disrespectful towards our employees. Since we do not tolerate this kind of behaviour, we decided to inform you that your account would be blocked.
After a call where you yourself agreed that this was unacceptable and you admitted that this blocking was understandable, it is surprising to read such a review.
Regards,
Channable Team
Stay away from this app. They steal your money in ways you don't even imagine. If you are a small business trying to start your business. This app will definitely take your money and they won't provide assistance at all. Terrible.
Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.
Terrible support Service! bug tool.
"We are not going to continue the cooperation and we will stop our services. " the notification from Channel support in the paid subscription. Since I told them I am disappointed with thire service.
I spent almost 2 months on the app to feed listings. so far no one successful listing.
Contacted support many times asking help solve the tool bugs. they will ask you to repeat the questions by different support people, again and again.
most time they relying by the message template not relative to your questions, and give you misleading.
Hello JustgreenBox,
We are very sorry that this is the experience you had with our tool. Channable had multiple people trying to solve the questions sent and we are saddened that it did not meet your expectations.
Best regards, The Channable team.
Mangelhafter Support, mehrfach über 2 Wochen keine Rückmeldung erhalten. Sehr komplizierte Einrichtung. Die Hilfeseiten sind unvollständig und viele Fragen werden dort gar nicht erst beantwortet.
We tried this app for Spartoo channel. Channable Spartoo template was not valid, so was not able to use it. Couldn't get support from Channable. Support said they are not able to change the template. But it was not working. So had to pay 2 months of fee, no refund, not happy.
I tried to set this app up to sync my orders with different marketplaces, mainly idealo. In order to actually do the sync for orders you need to pay first, which I did and it just didn't work. Apparently channable has not upgraded their API with Idealo (according to Idealo they refuse to..?). Their support is super slow, takes around 3 days to get a reply, asked for my money back, never got a reply.
Everything in channable is just so complicated and the help functions are at no help at all. The "bot" seems to misunderstand most issues, there are no live chat function, some help links does not work etc. etc. Channable leaves their customers alone with question mark after questionmark. When sending a mail to ask for more help, I got these messages quoted directly from the mail then send me: “we would not fix things for you” and “we expect customers to do the solutions themselves”. Note that you really need to be an IT expert to work with channable. What a disaster. Octopus Denmark
Hi Octopus Denmark,
We are really sorry to hear that our service doesn't meet your expectations. As a Self-Help tool we make sure to provide as much free training content through our Channacademy and HelpCentre to set our customers up for success using our tool. We also offer every customer the possibility of our team setting up your first feed or API for free which comes with a walkthrough with one of our Technical Support Agents. This has proven to be an excellent opportunity for our customer to ask any questions they have about the tool. We did offer you to sit down with 2 members of our team which you declined to accept making it difficult for us to give you a complete and in-depth walkthrough of our tool, we are sorry that you didn't get to experience this.
We have a collaborative relationship with all our customers and if an error happens we will do our best to handle this issue from our side, however with thousands of integrations to different marketplaces and webshops we do sometimes require our customers to investigate issues on their end. Our Technical Support department can provide you the best solutions to resolve your issue and even implement these if its within their power, however if they physically cannot then we of course have to ask our customers to help complete the troubleshoot.
We are very sorry that we didn't get the opportunity to sit with you and show you the tool so you could get up and running quickly. We wish you all the success with finding a tool which fits your expectations and if you are ever open to trying us again a member of our team would love to show you the possibilities of Channable!
Wishing you all the best for your business and future endeavours!
Channable team.