Channable: Product Data Feeds

Channable’s Support Is an Absolute Disaster!

The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible.

Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern.

There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.

Solid application when it work but rather expensive.

Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side.

The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces.

The support is way too bad for the amount they charge for the subscription.

The app is definitely limited in some ways and takes a lot of time to get used to, but once ready it runs super smoothly. We use it for Shopify and different marketplaces. The support of Channable is really good and they try to give you the best solution.

At the begining it seems a bit clunky and for ITs..But it's actually very user friendly if you put some efforts and practice to understand how it works. It's very powerful due the 'rules', which are the core of Channable. This allow you to fix some issues on how your products are displayed on the market places. The support team is awesome, very professional. Also, instead of having your descriptions translated, you can keep your own (most of the feeds don't allow you this, saying "it's easy we translate it', which actually what we don't want..but to keep the original proof-reading)
Now it's a bit costly but it is what it is. Overall, i really recommend Channabe, seems the best out there!

Alpine is tevreden met het gebruik van Channable. Met Channable kun je gemakkelijk product data bewerken, feeds maken en API koppelingen opzetten. De goede support is daarbij een dikke plus.