Channel.io ‑ Live Chat&Chatbot

All-In-One Business Messenger: Live Chat,Chatbot&CRM Marketing

Free to install. Additional charges may apply.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    7% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
1 review

GLAD PICK | Korean Skincare & Cosmetics

Honest thoughts after installing this app:
- pros: suitable if you're targeting Asian (Korean and Japanese) markets, clean user interface. - cons: It makes you sign up
- and seems to collect your customers and your shop's data
- Installation process is longer than other apps
- Relatively expensive pricing for the services provided - Not suitable for the American/western markets
- Its reviews seem to be unreliable as they're mostly published on the same date
- Not really different from already existing chatting apps

Developer reply

August 30, 2021

Hello, this is Channel team. I’m so sorry to hear that you’re not satisfied with our features and pricing.
Thank you for your honest feedback. :) We’d love to provide some of the facts to satisfy & help with your questions.
Firstly, yes we are based in Korea and Japan, having about 60,000+ active accounts. And we aim to expand our service to the global market. We're new to Shopify, so your feedbacks are crucial to improve our service!
We also want to tell you that we're making improvements on the installation & integration for the global merchants.
In the case of pricing, we're renowned for the pricing advantages over services like Intercom or Zendesk, and we've also found out our pricing advantages compared to other chatting app services on Shopify. We wonder what feature is relatively ineffective regarding our paid plan. Our support team will reach out to you with a step-by-step solution. Looking forward to your reply on email.
We sincerely hope you get the most out of our service, Channel.io.
Thank you again for your feedback, and we'll make sure to add your feedback on improving our service as well.