Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
February 23, 2023

The most amazing experience! I had setup my channel.io account with all tutorials I was provided with and had no issues as it was super simple. One of the advisors reached out to me and wanted to schedule a meeting to help understand my use for channel.io and my business model, this was an amazing experience and I received so much insight as to what features I have at my disposal and how much more I actually had then I initially thought!

If you need any chatbot platform, this is definitely the way to go!

United States
11 days using the app
Channel Corp. replied February 26, 2023

Thank you so much for your review. We look forward to working with you to help you build a successful business!

October 21, 2022

Still learning about this tool but so far Channal.io is pretty amazing! I've only been using this service for a while, but I'm seeing better results than I expected, and I think I can get even better results in the future. Especially the individual training was very helpful in the initial setting.

United States
About 1 year using the app
Channel Corp. replied October 24, 2022

Thank you for the continued support! If you need any help moving forward, please let us know!

October 7, 2022

I was looking for a good live chat and so far I like what I see. It is easy to setup and the customer service is great. I didn't ask for help but they reached out to help me. I had only one issue where the plugin kept opening a new page for the chat on mobile but embedding that page inside my website solved that issue. I am so glad I found this chat app and I highly recommend it. I am looking forward to a great use with this and hopefully, I will continue to like the performance of the app.

Beccanificent Selections
United States
1 day using the app
Channel Corp. replied October 24, 2022

Thank you for the review! I'm glad you've been able to solve the issue. If you need help with anything else in the future, please feel free to reach out to our support team!

April 10, 2023

This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

Craft Cadence
United Kingdom
Over 1 year using the app
Channel Corp. replied April 17, 2023

Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!

December 19, 2022

Channel.io allows us to provide a VIP level of service that our demanding customers expect. Our customers do not have a lot of extra time in their day. Channel.io helps us find solutions to their problems faster. Which is good for the customer and great for our conversion rate.

L'Atelier Forte
United States
8 months using the app
Channel Corp. replied January 4, 2023

It's great to hear that Channel.io has helped you provide the high-level of service that your customers expect. We're glad that you're able to provide VIP service with the help of our platform.

October 28, 2022

Channel-io is amazing. I'm still learning more about this app but the marketer, Rebecca, helps and gives us a lot of tips. I really appreciate it! This app keeps trying to listen to customers' voices and reflect their needs to this app which is really great! I would like to thank this Channel Talk app for thinking about it together and considering creating a good effect. Highly recommend!

ODK Shop
United States
7 months using the app
Channel Corp. replied November 9, 2022

Thank you for your review! We'll be sure to continue to support your team!

August 4, 2023

We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!

South Korea
4 months using the app
Channel Corp. replied September 13, 2023

Thank you so much for the wonderful review! We're glad to hear Channel.io is making a difference in the way you interact with your customers.

October 11, 2022

I used this app to get customers' experience better and reduce customer service time. The representatives from Channel.io were very helpful and friendly to help me figure it out. You won't regret using the app. Definitely recommended!

United States
About 2 months using the app
Channel Corp. replied October 24, 2022

Thank you! We appreciate the continued support!

October 7, 2022

This app is a great marketing/business tool to use. Once you get to know the app, it is very easy to use and there are many ways to uplift your sales. I recommend Channel.io!

United States
3 months using the app
Channel Corp. replied October 24, 2022

Thank you for your review! If you need any help or suggestions please feel free to contact us any time!

January 5, 2023

I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!

South Korea
About 1 year using the app
Channel Corp. replied January 8, 2023

Thank you for your review! We look forward to seeing UUUUU's growth for this year as well!