Channel‑Live Chat Chatbot CRM
Galerij met uitgelichte afbeeldingen
Over deze app
Geïntroduceerd
7 juni 2021
Talen
Engels, Koreaans, en Japans
Categorieën
Chat , Beheer van ondersteuningsticketsIntegreert met
Instagram, Line, KakaoTalk, Slack, Email, ZapierAn all-in-one live chat, team chat and CRM to help you build regulars with quality customer service
Online customer experience can be awful. That’s because many businesses are trying to minimize time talking to customers, when they should be talking to them more. With a CRM based live chat and team chat, Channel.io helps you stand out by helping you identify customers, build genuine relationships, and work efficiently with your team to provide excellent customer support and quality customer service. We provide an all-in-one chat to help you scale and build regulars for your business.
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Unlimited live chat, team chat & operators - quality customer support & service
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Customer Relationship Management (CRM) - identify customers and collect leads
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Marketing & chatbots - unlimited chatbot messages, customizations and automation
Prijs
Gratis proefperiode van 14 dagenEr kunnen door Channel Corp. externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Free Plan
Gratis
- Unlimited customer chat
- Unlimited team chat
- Unlimited team members
- Integrations with Zapier, Email, Slack, etc.
- Chat widget customization
X-Small
$36/maand
of $360/jaar en bespaar 17%
- Up to 3000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Small
$60/maand
of $600/jaar en bespaar 17%
- Up to 8000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Medium
$84/maand
of $840/jaar en bespaar 17%
- Up to 20,000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Free Plan
Gratis
- Unlimited customer chat
- Unlimited team chat
- Unlimited team members
- Integrations with Zapier, Email, Slack, etc.
- Chat widget customization
X-Small
$36/maand
of $360/jaar en bespaar 17%
- Up to 3000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Small
$60/maand
of $600/jaar en bespaar 17%
- Up to 8000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Medium
$84/maand
of $840/jaar en bespaar 17%
- Up to 20,000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
65 recensies
This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.
Thank you for your review! I'm glad to hear that Chris was able to provide you with the help you needed. We'll do our best to keep up our quality!
人員の問題などでリアルタイムに有人対応にてお客様対応が困難な状況もありますが、お客様が確認したい事項をピンポイントに自動回答にて対応が出来る点、CRMの通知機能を活用し、イベントの告知などを行うことが出来る点は非常に有難く感じております。
会員情報との紐づけや画像の貼り付けや操作方法もわかりやすいいです。
今後、分析確認を行い、CX向上に向けて取り組んでいきたいと考えています。
お客様のご利用いただきやすいサイト運営に向けて便利な機能をもっと活用できるように進めていきます。
ファミリアさん！いつもご活用ありがとうございます😊
CX向上に向けて一緒に伴走させてください！
活用で、悩みやなんかうまくいかないぞ...ということがあるときにはいつでもチャットからお声掛けくださいね！応援しております！！
高単価商材であるため、お客様としっかりしたコミュニケーションが必要だと感じていたところ、チャネルトークさんを紹介していただき導入しました。結果CVRも改善し、今では無くてはならないツールとなっています。導入が簡単で、チーム内での共有がしやすいUI/UX設計のため、シームレスに担当引き継ぎもできています。プランをアップデートしたので、今後はデータを活用したCS戦略にも取り組みたいと思います。
WAAK°さん、コメントしていただきありがとうございます。
高単価商材であればECでの購買前の質問も重要が高いですよね！
CVRも改善したとのこととても嬉しいです。
データを活用したCS戦略やお得意さん作りまでご一緒させてください！
Over deze app
Geïntroduceerd
7 juni 2021
Talen
Engels, Koreaans, en Japans
Categorieën
Chat , Beheer van ondersteuningsticketsIntegreert met
Instagram, Line, KakaoTalk, Slack, Email, ZapierGemaakt door Channel Corp.
Over Channel Corp.
Gemiddelde score: 4,8
2 jaar ervaring bij het maken van apps voor de Shopify App Store
Ondersteuning
Stuur een berichtshpfy@channel.io
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
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