Channel.io: Live chat, Chatbot

Channel.io: Live chat, Chatbot

提供免费套餐。 14 天免费试用。
评分(4.8)
评论
开发人员

关于此应用

推出日期

2021年6月7日

语言

英语, 韩语,以及 日语

集成对象

Instagram, Line, KakaoTalk, Slack, Email, Order tracking

We simplify communication between businesses and customers, and personalize customer experience.

Channel.io helps simplify communication with customers and teams. We focus on personalizing customer experience to build fans for your brand, while creating an efficient work environment for your business. You can unify your communication channels and manage business operations on a single platform. But most importantly, we provide you with the tools you need to build real relationships with your customers, and to scale your business in a healthy and sustainable way.

Channel.io helps simplify communication with customers and teams. We focus on personalizing customer experience to build fans for your brand, while creating an efficient work environment for your business. You can unify your communication channels and manage business operations on a single platform. But most importantly, we provide you with the tools you need to build real relationships with your customers, and to scale your business in a healthy and sustainable way. 更多
  • Unlimited live chat, team chat & agent seats - unlimited business communication
  • Customer Relationship Management (CRM) - customer data base and analytics
  • Marketing & automations - inbound marketing and customizable chatbot automations

定价

14 天免费试用

外部费用可能由 Channel Corp. 收取,不会计入您的 Shopify 发票。 详细了解

Free Plan

免费

  • Unlimited customer chat
  • Unlimited team chat
  • Unlimited team members
  • Integrations with Email, Instagram, Line, Kakao
  • Chat widget customization

X-Small

$36/月

或 $360/年(可节省 17%)

  • Up to 3000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Small

$60/月

或 $600/年(可节省 17%)

  • Up to 8000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Medium

$84/月

或 $840/年(可节省 17%)

  • Up to 20,000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Free Plan

免费

  • Unlimited customer chat
  • Unlimited team chat
  • Unlimited team members
  • Integrations with Email, Instagram, Line, Kakao
  • Chat widget customization

X-Small

$36/月

或 $360/年(可节省 17%)

  • Up to 3000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Small

$60/月

或 $600/年(可节省 17%)

  • Up to 8000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

Medium

$84/月

或 $840/年(可节省 17%)

  • Up to 20,000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Templates
  • Order tracking
  • And More!

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

59 条评论
整体评分
4.8
每个评分等级的数量
  • 92% 的评分是 5 星
  • 5% 的评分是 4 星
  • 0% 的评分是 3 星
  • 2% 的评分是 2 星
  • 2% 的评分是 1 星
2023年1月5日

I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!

UUUUU.
韩国
使用应用的时长: 大约1年
Channel Corp.已回复 2023年1月8日

Thank you for your review! We look forward to seeing UUUUU's growth for this year as well!

2023年1月4日

NOT THE SOLUTION IF YOU OWN MULTIPLE STORES

I used this app for about an hour and it has a lot of work. I would not recommend it. You can also look on their reviews and see most of them are not from this country and are probably fake.

-Not easy to implement like they say
-Make you pay 29.99 per store for basic features
-no ability to really customize

Nasa Depot
美国
使用应用的时长: 大约1小时
Channel Corp.已回复 2023年1月5日

Thank you for your review!

We are sorry to hear that you weren't satisfied with Channel.io.

To clarify some of the points you made:
-We're a global start-up and thankfully ranked #1 in Korea and Japan! That is why you see reviews from different countries. :)
-Store owners can create multiple channels, and each channel is considered separate entities due to privacy and security reasons (For example, we do not mix the data between 2 different stores.)
-Our platform offers an introductory tutorial that our customers follow along to set up, but if you're personally having a hard time, we can have an AM assist you.
-Our most basic features like the live chat and team chat are unlimited and free, but if there's a paid feature you needed more information on, we can walk through our paid plans in detail.

We do update our service frequently to help you engage with your loyal customers and grow a successful business.

If you have further feedback or need assistance, we'd love to hear from you.

2022年12月21日

単なるCS業務の効率化ではなく、顧客と接点を持つこと、接点を持った顧客をファン化すること、そして、顧客との接点をいかに売上向上に繋げるかまでチャット起点で落とし込めるEC運営に必要不可欠なツールだと思います。担当の方もスピーディーにそして丁寧に対応していただけるため安心感を持って活用できます。

レディースファッション通販|CHIC and THINGS
日本
使用应用的时长: 5个月

关于此应用

推出日期

2021年6月7日

语言

英语, 韩语,以及 日语

集成对象

Instagram, Line, KakaoTalk, Slack, Email, Order tracking

由 Channel Corp. 开发

关于 Channel Corp.

平均评分 4.8

在为 Shopify 应用商店开发应用方面有 1 年的经验

支持

发送消息

us@channel.io

此开发者不提供直接的简体中文支持。

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