Channel‑Live Chat Chatbot CRM

This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.
- Here's the pros :
1. Beautiful and easy to use user interface
2. Free plan is available -> unlimited on site live chats
3. Desktop and mobile dashboard app available
4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk.
5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to.
6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high!
6. Super duper supportive and quick support!!! Thank you Bora ❤️
- Things to improve:
1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great!
2. Would love to see Whatsapp and Facebook Messenger be added!

初めてお問い合わせ用のツールを使用いたしましたが、マニュアルがなくても使いこなせるようなわかりやすい仕様で導入しやすく、またこのアプリひとつでお問い合わせ対応ができるのはもちろん、顧客管理等様々な機能が充実しておりCSの運用に大きく貢献していただいております。
チャット形式で気軽にお問い合わせいただけるので、ECではありますがお客様との距離感が近く感じられる気がします。
今後のアップデートでより進化していくチャネルトークをとても楽しみにしております。

We have been using channel talk for more than 1 year and our revenue got doubled by using great CS bot system and CRM solution. Strongly recommend this app :)

This is the best chat app we've used on Shopify, by far. Moreover, the customer service has been impeccable and especially Chris went above and beyond to resolve an issue we had with notifications, which turned out to be a device problem with one of our Android phones. Still, his patience and dedication to customer service shows how seriously this company is to looking after their customers. The service is great, well organised and for our requirements we can't think of anything we'd want more.

チャネルトークを導入したことにより、問い合わせ対応の管理がしやすくなりました。管理の他にも、メールではできないフランクな会話やスピード感のある返信などが実現でき、お客様とより近い距離感で不安や疑問をいち早く解決することができます。アプリをリリースしていただけたことで、今後新しいストアができた際、機械やコードが得意でない私も簡単に設置ができそうで嬉しいです！（笑）今後ともよろしくお願いいたします！