Channel.io: Live chat, Chatbot
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About this app
Launched
June 7, 2021
Languages
English, Korean, and Japanese
Categories
Chat , Support ticket managementIntegrates with
Instagram, Line, KakaoTalk, Slack, Email, Order trackingA live chat, team chat and CRM solution to help you make regular customers for your brand.
Online customer experience can be pretty bad. That’s because 98% of businesses focus on what's convenient for the business and not the customers. Through an unlimited live chat, team chat and CRM, we help businesses stand out from competitors and join the other 2%, by providing them with the closest thing to an in-store customer experience for their online shoppers. We've got 110,000 brands all over the world working with us, proving that it can work for you too. Interested? Join us and grow!
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Unlimited live chat, team chat & operator seas - for free and open communication
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Customer Relationship Management (CRM) - to recognize customers and collect data
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Marketing & chatbots - inbound marketing, pop-ups and customizable automations
Pricing
14-day free trialExternal charges may be billed by Channel Corp. separately from your Shopify invoice. Learn more
Free Plan
Free
- Unlimited customer chat
- Unlimited team chat
- Unlimited team members
- Integrations with Email, Instagram, Line, Kakao
- Chat widget customization
X-Small
$36/month
or $360/year and save 17%
- Up to 3000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Small
$60/month
or $600/year and save 17%
- Up to 8000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Medium
$84/month
or $840/year and save 17%
- Up to 20,000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Free Plan
Free
- Unlimited customer chat
- Unlimited team chat
- Unlimited team members
- Integrations with Email, Instagram, Line, Kakao
- Chat widget customization
X-Small
$36/month
or $360/year and save 17%
- Up to 3000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Small
$60/month
or $600/year and save 17%
- Up to 8000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
Medium
$84/month
or $840/year and save 17%
- Up to 20,000 MAU
- Everything on the Free Plan
- + Add ons:
- CRM
- Automated marketing
- Data analytics
- Chat bot
- Templates
- Order tracking
- And more!
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
63 reviews
高単価商材であるため、お客様としっかりしたコミュニケーションが必要だと感じていたところ、チャネルトークさんを紹介していただき導入しました。結果CVRも改善し、今では無くてはならないツールとなっています。導入が簡単で、チーム内での共有がしやすいUI/UX設計のため、シームレスに担当引き継ぎもできています。プランをアップデートしたので、今後はデータを活用したCS戦略にも取り組みたいと思います。
WAAK°さん、コメントしていただきありがとうございます。
高単価商材であればECでの購買前の質問も重要が高いですよね！
CVRも改善したとのこととても嬉しいです。
データを活用したCS戦略やお得意さん作りまでご一緒させてください！
チャネルトークはお客様との距離をより身近にする手段だと考えています！
また直感的にメッセージのABテストができたり、フラグ管理などを細かく実行することもできるので、使いこなせばカスタマーサポート対応も減りマーケ施策にも活用できると考えています。
チャットツールを検討しているなら、チャネルトークを導入するのをどんな規模のEC事業でも進めます！
レビューいただきありがとうございます！
どんな規模のEC事業でもおすすめとのことも本当に嬉しいです。
カスタマーサポートのみならず、マーケや接客で売上を作りつつ、最終的にお得意さんを作るところまでHOUSE OF PICTUIRESさんとご一緒させてください！
機能もさらに進化していく予定なのでお楽しみを😊
The most amazing experience! I had setup my channel.io account with all tutorials I was provided with and had no issues as it was super simple. One of the advisors reached out to me and wanted to schedule a meeting to help understand my use for channel.io and my business model, this was an amazing experience and I received so much insight as to what features I have at my disposal and how much more I actually had then I initially thought!
If you need any chatbot platform, this is definitely the way to go!
Thank you so much for your review. We look forward to working with you to help you build a successful business!
About this app
Launched
June 7, 2021
Languages
English, Korean, and Japanese
Categories
Chat , Support ticket managementIntegrates with
Instagram, Line, KakaoTalk, Slack, Email, Order trackingBuilt by Channel Corp.
About Channel Corp.
4.8 average rating
2 years building apps for the Shopify App Store
Support
Send a messageshpfy@channel.io
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