Channel‑Live Chat Chatbot CRM , 59 รีวิว

This is my second time around using this app. The first time I initially installed this app I was quite overwhelmed and clueless and to how to navigate and integrate this app on my Shopify store. Most of the instructions weren't in English, there was no tutorial and I didn't have the time to go through and understand how it worked. I needed a customer service/chatbot that just worked. One the second time around I installed this app and immediately Robyn from Channel.io reach out to me and guide me in the setting up, and getting my team more acquainted with channel.io. Now I have to say I love and enjoy this product and I highly recommend this app. It is beyond awesome.

I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!

The most amazing experience! I had setup my channel.io account with all tutorials I was provided with and had no issues as it was super simple. One of the advisors reached out to me and wanted to schedule a meeting to help understand my use for channel.io and my business model, this was an amazing experience and I received so much insight as to what features I have at my disposal and how much more I actually had then I initially thought!

If you need any chatbot platform, this is definitely the way to go!

CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！

This app is a must- have companion to my business. Channel.io’s automated chat bot system, I could finally sleep at night. That made things much easier for me as I could get some proper rest. Even if it’s an automated message, the experience is different from getting no response. Customers actually waited for a response from me without complaints. Because of the immediate responses some customers didn’t even know I was living overseas.

PCでもモバイルでも確認や答えがやりやすい。
さらに、お客さんの情報確認もすぐできるので
CSする時間が短くなりましたし、
プロモーションなどもデータを見てからやるので
本当に楽です！
ずっと使うと思います！

Channel.io allows us to provide a VIP level of service that our demanding customers expect. Our customers do not have a lot of extra time in their day. Channel.io helps us find solutions to their problems faster. Which is good for the customer and great for our conversion rate.

チャット機能もポップアップ表示も、重宝しています。
導入時のサポートも手厚く、質問にも都度対応いただけてオススメの使い方なども相談に乗って頂いています。
条件を絞り込んだり、時限設定をしたりできるので、使い勝手がよく、
購入後のお客様の声なども広く拾えるようになりました。

Very helpful for the business. The live chat bot helps interacting with the customer real-time and it gives the business a boost.

Amazing app! Thanks to Channel talk, our customer service became so much easier. Their trackable marketing tools are so useful.