![Channel AI Live Chat Inbox CRM](https://cdn.shopify.com/app-store/listing_images/948ef9d331b0816518e3cff801efeec0/icon/CNW38MrHhYUDEAE=.png)
Channel AI Live Chat Inbox CRM
- Tarification
-
Forfait gratuit disponible. Essai gratuit disponible.
- Note
- 4,6 (59)
- Développeur
- Channel Corp.
Galerie d’images vedette
All-in-one AI live chat with inbox, chatbot, team messenger, and marketing to help you retain VIPs.
You shouldn’t need so many tools and subscriptions just to talk to your customers. Channel Talk reduces your tech stack to a single all-in-one tool with customer support, team messenger, and marketing. Speed up and reduce the cost of customer support through unlimited live chat and team chat. Communicate with your teammates seamlessly through team messenger. Reduce repeat inquiries and save your time through our AI tools and chatbot. Turn visitors into regulars with Channel Talk.
- Unlimited Live Chat & Team Chat - quality customer support
- AI Agent ALF - resolve repetitive inquiries with AI and convert customers
- Team Messenger - communicate with your teammates anywhere in the world
- Customer Relationship Management (CRM) - identify customers and collect leads
- Marketing & Chatbots - unlimited chatbot messages, customizations and automation
Contient du texte non traduit
Messagerie en temps réel
Réponses automatisées
Personnalisation
Lancement
7 juin 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Fonctionne avec
Instagram, Line, KakaoTalk, Slack, Email, ZapierTarification
Les frais externes peuvent être facturés par Channel Corp. séparément de votre facture Shopify. En savoir plus
Free Plan
Installation gratuite
additional SMS text charges may apply when using the marketing feature
- Unlimited customer live chat
- Unlimited team chat
- Integrations with Zapier, Email, Instagram, Slack, etc.
- Custom chat widget
Early Stage
$36 / mois
ou $324/an et économisez 25 %
additional SMS text charges may apply when using the marketing feature
- 1,000 profiles
- 5 basic seats
- 2 operator seats
- (add more as needed)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
- Marketing
Essai gratuit de 14 jours
Growth
$96 / mois
ou $864/an et économisez 25 %
additional SMS text charges may apply when using the marketing feature
- 3,000 customer profiles
- 5 basic seats
- 1 operator seat
- (add unlimited)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
Essai gratuit de 14 jours
Free Plan
Installation gratuite
additional SMS text charges may apply when using the marketing feature
- Unlimited customer live chat
- Unlimited team chat
- Integrations with Zapier, Email, Instagram, Slack, etc.
- Custom chat widget
Early Stage
$36 / mois
ou $324/an et économisez 25 %
additional SMS text charges may apply when using the marketing feature
- 1,000 profiles
- 5 basic seats
- 2 operator seats
- (add more as needed)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
- Marketing
Essai gratuit de 14 jours
Growth
$96 / mois
ou $864/an et économisez 25 %
additional SMS text charges may apply when using the marketing feature
- 3,000 customer profiles
- 5 basic seats
- 1 operator seat
- (add unlimited)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
Essai gratuit de 14 jours
Contient du texte non traduit
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (59)
We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!
Thank you so much for the wonderful review! We're glad to hear Channel.io is making a difference in the way you interact with your customers.
チャネルトーク、カスタマー向けの対応はもちろん、
社内のコミュニケーションツールとしても、便利です!
ECカートの乗り換え前後の慌ただしい中での導入だったのですが、
導入前の打ち合わせ時に丁寧にヒアリングいただき、
サポートいただいたおかげで、スムーズに導入できました。
またその後のカート移行時も、
チャット問合せやボットの自動対応のおかげて、
大きな混乱なくカスタマーの方へご案内ができました。
ボット対応は、とにかく便利だなーと思います。
これまではカスタマーの方がQAを探されるか、
メールでのお問合せでの対応でしたが、
ボットを精査していくことで、問合せ数が減り、
購入へ繋がりやすくなったと実感しています。
また、定期的にお打ち合わせいただけるので、
「その時やりたいこと」について具体的なアドバイスもいただけるので、
これからも長くお付き合いいただきたいと思っています!
よろしくお願いいたします!
This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.
- Here's the pros :
1. Beautiful and easy to use user interface
2. Free plan is available -> unlimited on site live chats
3. Desktop and mobile dashboard app available
4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk.
5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to.
6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high!
6. Super duper supportive and quick support!!! Thank you Bora ❤️
- Things to improve:
1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great!
2. Would love to see Whatsapp and Facebook Messenger be added!
Hello Seoulish team, thank you always for your kind feedback! :)
We'll work harder to improve our service!
We've recently added Instagram DM integration, so make sure to integrate it to centralize your inquiries in Channel.io! ❤️
初めてお問い合わせ用のツールを使用いたしましたが、マニュアルがなくても使いこなせるようなわかりやすい仕様で導入しやすく、またこのアプリひとつでお問い合わせ対応ができるのはもちろん、顧客管理等様々な機能が充実しておりCSの運用に大きく貢献していただいております。
チャット形式で気軽にお問い合わせいただけるので、ECではありますがお客様との距離感が近く感じられる気がします。
今後のアップデートでより進化していくチャネルトークをとても楽しみにしております。
L'Orさん、いつもお世話になっております!チャネルトークCCOの坂本です!
お問い合わせ以外にも、CRMなども大活用していただいているのもとても嬉しいです...!! 🙈 ECでも親近感をお客様を感じていただけているとのこと、私たちも嬉しい限りです!これからも引き続き伴走していきますので、よろしくお願いいたします!👏🎉💕
https://l-or.jp/
We have been using channel talk for more than 1 year and our revenue got doubled by using great CS bot system and CRM solution. Strongly recommend this app :)
We're very happy to hear we could assist your growth! We hope we can continue to provide even more value to you!
Assistance
Channel Corp. peut répondre à toutes vos questions concernant Channel AI Live Chat Inbox CRM.
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