![Channel AI Live Chat Inbox CRM](https://cdn.shopify.com/app-store/listing_images/948ef9d331b0816518e3cff801efeec0/icon/CNW38MrHhYUDEAE=.png)
Channel AI Live Chat Inbox CRM
- Preços
-
Plano gratuito disponível. Avaliação gratuita.
- Classificação
- 4,6 (59)
- Desenvolvedor
- Channel Corp.
Galeria de imagens em destaque
All-in-one AI live chat with inbox, chatbot, team messenger, and marketing to help you retain VIPs.
Reduce repeat inquiries and save your time through our AI tools and chatbot. Speed up and reduce the cost of customer support through unlimited live chat and team chat. Segment audiences and send customized marketing campaigns through our powerful CRM. Channel Talk is the ultimate helpdesk solution to help you turn one-time visitors into regulars of your brand. Choose Channel Talk today and start the conversation.
- Unlimited Live Chat & Team Chat - quality customer support
- AI Agent ALF - resolve repetitive inquiries with AI and convert customers
- Customer Relationship Management (CRM) - identify customers and collect leads
- Marketing & Chatbots - unlimited chatbot messages, customizations and automation
- Customizable Chat Widget - fully customizable chat button to match your brand
Contém texto sem tradução
Mensagens em tempo real
Respostas automatizadas
Personalização
Lançado
7 de junho de 2021
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Funciona com
Instagram, Line, KakaoTalk, Slack, Email, ZapierPreços
Você pode receber cobranças externas do parceiro de pagamentos Channel Corp., fora da fatura da Shopify. Saiba mais
Free Plan
Grátis para instalar
additional SMS text charges may apply when using the marketing feature
- Unlimited customer live chat
- Unlimited team chat
- Integrations with Zapier, Email, Instagram, Slack, etc.
- Custom chat widget
Early Stage
$36 /mês
ou $324/ano (economia de 25%)
additional SMS text charges may apply when using the marketing feature
- 1,000 profiles
- 5 basic seats
- 2 operator seats
- (add more as needed)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
- Marketing
Avaliação gratuita de 14 dias
Growth
$96 /mês
ou $864/ano (economia de 25%)
additional SMS text charges may apply when using the marketing feature
- 3,000 customer profiles
- 5 basic seats
- 1 operator seat
- (add unlimited)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
Avaliação gratuita de 14 dias
Free Plan
Grátis para instalar
additional SMS text charges may apply when using the marketing feature
- Unlimited customer live chat
- Unlimited team chat
- Integrations with Zapier, Email, Instagram, Slack, etc.
- Custom chat widget
Early Stage
$36 /mês
ou $324/ano (economia de 25%)
additional SMS text charges may apply when using the marketing feature
- 1,000 profiles
- 5 basic seats
- 2 operator seats
- (add more as needed)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
- Marketing
Avaliação gratuita de 14 dias
Growth
$96 /mês
ou $864/ano (economia de 25%)
additional SMS text charges may apply when using the marketing feature
- 3,000 customer profiles
- 5 basic seats
- 1 operator seat
- (add unlimited)
- Everything on the Free Plan
- Add-ons:
- Chatbot
- CRM
- Analytics
Avaliação gratuita de 14 dias
Contém texto sem tradução
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (59)
We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!
Thank you so much for the wonderful review! We're glad to hear Channel.io is making a difference in the way you interact with your customers.
CS業務の効率化だけでなく、顧客情報の連携によりお客様のご購入履歴や会員登録の有無、どの店舗を利用されているのかなど鮮明に分かるようになったことで、今まで以上にパーソナルな接客が可能になりました。
また、ツール導入後のサポートが手厚く、顧客様満足度を高めるためのツール活用法や好事例もこまめに共有していただけるので、安心して運用出来ます。
NAILS INCさん、いつもチャネルトークをご利用いただきまして誠にありがとうございます✨ 単純なお客様対応ではなく、利用店舗などまで管理することで、オンライン⇔オフラインの垣根を超えた「NAILS INC」ブランドとしての統一された接客体験をご提供されている部分が非常にすごいと思っています!
引き続き、弊社からもNAILS INCさんの顧客満足度向上のためのサポートをさせていただければと思っておりますので、どうぞよろしくお願いします!
チャネルトーク、カスタマー向けの対応はもちろん、
社内のコミュニケーションツールとしても、便利です!
ECカートの乗り換え前後の慌ただしい中での導入だったのですが、
導入前の打ち合わせ時に丁寧にヒアリングいただき、
サポートいただいたおかげで、スムーズに導入できました。
またその後のカート移行時も、
チャット問合せやボットの自動対応のおかげて、
大きな混乱なくカスタマーの方へご案内ができました。
ボット対応は、とにかく便利だなーと思います。
これまではカスタマーの方がQAを探されるか、
メールでのお問合せでの対応でしたが、
ボットを精査していくことで、問合せ数が減り、
購入へ繋がりやすくなったと実感しています。
また、定期的にお打ち合わせいただけるので、
「その時やりたいこと」について具体的なアドバイスもいただけるので、
これからも長くお付き合いいただきたいと思っています!
よろしくお願いいたします!
This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.
- Here's the pros :
1. Beautiful and easy to use user interface
2. Free plan is available -> unlimited on site live chats
3. Desktop and mobile dashboard app available
4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk.
5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to.
6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high!
6. Super duper supportive and quick support!!! Thank you Bora ❤️
- Things to improve:
1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great!
2. Would love to see Whatsapp and Facebook Messenger be added!
Hello Seoulish team, thank you always for your kind feedback! :)
We'll work harder to improve our service!
We've recently added Instagram DM integration, so make sure to integrate it to centralize your inquiries in Channel.io! ❤️
初めてお問い合わせ用のツールを使用いたしましたが、マニュアルがなくても使いこなせるようなわかりやすい仕様で導入しやすく、またこのアプリひとつでお問い合わせ対応ができるのはもちろん、顧客管理等様々な機能が充実しておりCSの運用に大きく貢献していただいております。
チャット形式で気軽にお問い合わせいただけるので、ECではありますがお客様との距離感が近く感じられる気がします。
今後のアップデートでより進化していくチャネルトークをとても楽しみにしております。
L'Orさん、いつもお世話になっております!チャネルトークCCOの坂本です!
お問い合わせ以外にも、CRMなども大活用していただいているのもとても嬉しいです...!! 🙈 ECでも親近感をお客様を感じていただけているとのこと、私たちも嬉しい限りです!これからも引き続き伴走していきますので、よろしくお願いいたします!👏🎉💕
https://l-or.jp/
Atendimento
Channel Corp. pode responder a qualquer pergunta que você tenha sobre o app Channel AI Live Chat Inbox CRM
Desenvolvedor
Recursos
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