ChannelApe IOMS

Step 1 - Get a real-time view of inventory. From manufacturer to return.

If you don't know how much you have, where it is, and what status it's in, you can’t deliver a great physical experience without overselling.

Get accurate SKU counts across all channels:

• On-hand: 3PLs, Owned Warehouses, or Stores
• On-order: Purchase Ordering, ERP

Step 2 - Take fulfillment rules into your own hands.

Let your physical fulfillment partners focus on executing a pre-defined work order, not your digital business rules.

• Stop using spreadsheets: Enter automated rules for reserves (safety stock) and on-order (pre-sell) into our IMS and let fulfillment manage on-hand inventory
• Select your carriers & SLAs: Take control over shipping label expenses, a top-3 item on your P&L statement
• Enable order edits: Automatically withhold orders from processing to give your CX team time to respond to inevitable order changes with the YesWindow
• Make rules changes quickly: Edit our built-in Playbook UI—no more support tickets or scripting that takes weeks to implement

Step Three - Monitor labels events and exceptions.

• Be proactive: Get alerted via email or Slack on shipping event exceptions
• Improve customer satisfaction: Monitor warehouse SLAs, breakdowns in order orchestration, and inventory misses to improve your performance
• Analyze data: Keep carriers and fulfillment partners honest on SLAs

Step Four - Offer delivery date promises before checkout.

• Improve conversion rates: Give consumers what they want—86% are more likely to buy from a brand when there is a promised date their package will arrive on the PDP
• Deliver Prime-like experiences: Give your DTC brand an edge with accurate available to promise (ATP) counts that make it easy to provide date promises

Step Five - Use data to continuously optimize.

"You can't manage what you can't measure." - Peter Drucker

• Control costs: Identify trends and future opportunities so you never understock or oversell
• Have unprecedented visibility: Know where your inventory is, how much to presell, how much to reserve, and how you can deliver it on time