ChannelReply

ChannelReply

From $39/month. 14-day free trial. Additional charges may apply.
Rating (5.0)
Reviews
Developer

About this app

Launched

June 24, 2021

Integrates with

Zendesk, Freshdesk, Help Scout, Re:amaze

# Manage Shopify Customer Service in Zendesk, Freshdesk, Help Scout, or Re:amaze ChannelReply pulls Shopify messages and data into your helpdesk. Answer emails faster with mountains of order info and unlock suites of time-saving support tools. Plus, it works for eBay, Amazon and Walmart support as well! # Get Order Data in Your Helpdesk How often do you have to log in to Shopify to look up some detail about an order? If you use standard email or a free app, probably once out of every three...

# Manage Shopify Customer Service in Zendesk, Freshdesk, Help Scout, or Re:amaze ChannelReply pulls Shopify messages and data into your helpdesk. Answer emails faster with mountains of order info and unlock suites of time-saving support tools. Plus, it works for eBay, Amazon and Walmart support as well! # Get Order Data in Your Helpdesk How often do you have to log in to Shopify to look up some detail about an order? If you use standard email or a free app, probably once out of every three... more

Pricing

14-day free trial

Standard

$39/month

or $372/year and save 21%

$0.05 USD for every extra message received above 200 per month.

  • Up to 200 messages/month included
  • Unlimited Shopify, Amazon, eBay and Walmart integrations
  • One Helpdesk Integration
  • Unlimited Users

Pro

$79/month

or $756/year and save 20%

$0.04 USD for every extra message received above 1,000 per month.

  • Up to 1,000 messages/month included
  • All Standard features

Enterprise

$199/month

or $1,908/year and save 20%

$0.03 USD for every extra message received above 4,000 per month.

  • Up to 4,000 messages/month included
  • All Standard features

Standard

$39/month

or $372/year and save 21%

$0.05 USD for every extra message received above 200 per month.

  • Up to 200 messages/month included
  • Unlimited Shopify, Amazon, eBay and Walmart integrations
  • One Helpdesk Integration
  • Unlimited Users

Pro

$79/month

or $756/year and save 20%

$0.04 USD for every extra message received above 1,000 per month.

  • Up to 1,000 messages/month included
  • All Standard features

Enterprise

$199/month

or $1,908/year and save 20%

$0.03 USD for every extra message received above 4,000 per month.

  • Up to 4,000 messages/month included
  • All Standard features

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 6, 2021

I initially downloaded Channel Reply to synchronize interactions with my customers across multiple channels after quickly realizing the myriad of communication channels we had open. Channel Reply allowed me to easily manage, track, and engage with my customers in a seamless and concise manner. The integration was a breeze and only took a matter of minutes. I'm already realizing the benefits after only a short period of use and now I can focus more on growing the business.

Seven Barrels
United States
Time spent using app: 6 minutes
July 6, 2021

Great app, have been using ChannelReply for our Amazon & Ebay sales for years - happy to see them come to Shopify for our D2C site which was the last piece of the puzzle for us. Saves us a ton of time from having to switch around between support admins, all customer info loads and makes it very easy for our team!

THE MASTLINE Co.
United States
Time spent using app: 12 days

About this app

Launched

June 24, 2021

Integrates with

Zendesk, Freshdesk, Help Scout, Re:amaze

Built by ChannelReply

About ChannelReply

5.0 average rating

2 years building apps for the Shopify App Store

Support

Send a message

support@channelreply.com

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