Channels ‑ your new phone

Channels ‑ your new phone

by Crazy Call Sp. z.o.o.

Get phone number and build helpline in 5 minutes

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Know who's calling

Whenever a customer calls you Channels recognizes the caller and shows you who is calling so you're always prepared.

Build a helpline in 5 minutes

Get a phone number and build a helpline your customers will enjoy calling.

Handle calls wherever you are

Download Channels Mobile app (available on both iOS and Android) and answer customer requests on the go.


About Channels ‑ your new phone

Did you know that majority of customers are disappointed with how hard it is to contact brands in case of an issue or simply a question? That means abandoned carts and lower order value. What's even more important 86% of buyers are willing to pay more for a great customer experience.

That's why Channels is here to help you. It's a data-driven phone system that lets you know exactly who’s calling so you’re always prepared. You can build your contact center in less than 5 minutes and improve your results right away.

Get phone number for your business

The majority of customers are still choosing phone as their go-to customer support solutions. With Channels, you'll get a free phone number with a fully equipped system to make and take calls.

Improve customer experience

Channels will recognize the caller and display all the necessary info right before the call, so the agent will always be prepared. Instead of asking unnecessary questions, he can go straight to the point and solve the problem much faster. Thanks to that the call gets much pleasant for both sides and as we know happy customer = returning customer.

Grow your sales

Providing exceptional customer service is one way to grow your business, but with Channels, you can also make outgoing, international calls. Thanks to our Chrome Extension you can make and take calls from any webpage you are on. Forget about desk phone and improve your sales with a dedicated

Answer calls on the go

With our Mobile app, you’ll be ready to handle calls wherever you are. Plus, you get access to all your phone numbers, contacts, and key information. All through your smartphone. It won’t matter if you’re in the office or on the bus.

Features

  • Domestic and International phone numbers
  • Free incoming calls
  • Click to Call Widget
  • Mobile App for iOS and Android
  • Call recordings
  • Call forwarding
  • IVR
  • Voicemail
  • Call analytics and reporting
  • 24/7 Support

Improve customer experience and grow your business with a phone system designed with eCommerce in mind.

Integrates with

  • Pipedrive,
  • LiveChat,
  • Zapier,
  • Zendesk,
  • HubSpot

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Support

Pricing 7-day free trial

See all pricing options
Lite

$19/month

or $15/month billed at $180 once per year

Outbound calls are charged differently depending on the destination country.

  • Free incoming calls

  • Free phone number

  • 2 call distribution rules

  • 30 days of calls history

  • Up to 5 callers in the queue

  • 24/7 Support

Basic

$29/month

or $24/month billed at $288 once per year

Outbound calls are charged differently depending on the destination country.

  • Everything in Lite plus

  • All call distribution rules

  • 90 days of calls history

  • 90 days of call recordings

  • Up to 3 IVRs

Pro

$49/month

or $39/month billed at $468 once per year

Outbound calls are charged differently depending on the destination country.

  • Everything in Basic plus

  • 365 days of calls history

  • 365 days of call recordings

  • Unlimited number of IVRs

  • Unlimited calls to US & Canada

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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