优化
-
按评分
Respone to Vendor Statement:
The rebuttal is exactly demonstrative of the problem. They cherry picked the facts to argue but they skipped the important facts.
1. Alroy determined it couldn't be done and emailed us the message. Then their own team called to argue he was wrong and a labor intensive work around with manual spreadsheet updates 12 times a day could be done... uhm no thank you. Our request has been and remains the same, can your software handle an API feed or does it have to be spreeadhseet... even today we got another argumentative email that maybe a partner API through Shopify they haven't mentioned in 25 days... exhausting. And our question was simple, if you can do it please tell us how you would do it and what is the cost.... day 25 no plan no quote but a lengthy argumentative rebuttal letter arguing why they aren't wrong for not providing a plan and a quote...
2. On 2/27 we have already walked through features we liked held the love demo session and said proceed I'd Alroy is so wrong, get us a cost so we can get it started if you csn do it. They can't. To quote them ",it has to be spreeadhseet with unworkable around"
Notbsure why they are telling incomplete facts but when we said go ahead and shownusbthe plan andncost... as of 3/11 there i still no plan and no cost, no API from an unknown 3rd party.
Look at this, a customer saying please show me a quote so I could pay you and they argue, ha! Because as we found out they couldn't do it. Alroy was right, they don't have a solution. That's fine. As we said we are moving on. But they are mad we told our experience. Hilarious.
My best reccomendation is simply avoid them. Salestio or CED or anyone other than this will be easier. Because rather than arguing and emailing all they had to do was provide a plan and a cost... and they didn't.
Exhausting... and the multiple calls today from Alroy demanding that we take down this review. Oh and their number calling from is 9176753267 as proof.
Cool looking interface. Provided CS team data logins and access for API, inventory spreadsheets etc and did our demo. 2nd time we've looked at it. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. They kept circling back to we need to analyze the data... but they had 21 days to analyze it and never got anywhere and contradict each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us reccomending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may he ready or possibly entertaining automation by then.
Hello Jon,
We are sorry to hear about your experience. Per your query, we have shared the complete day to day series of events for the past 21 days in the section below.
ChannelSale has a complete API integration with Shopify for catalog, inventory and orders. The queries highlighted by you are that of another 3rd party supplier API integration requirement that is a custom setup task.
Listed below your stated are our in-line replies marked as ChannelSale Reply):
Client stated) Provided CS team data logins and access for API, inventory spreadsheets. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions.
ChannelSale Reply) We informed you via a telephonic meeting and via email that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
Client stated) They kept circling back to we need to analyze the data but they had 21 days to analyze it and never got anywhere and contradicted each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us recommending that we hire more staff... so they really weren't serious about taking some of the listing management tasks.
ChannelSale Reply) We reviewed the data feed provided by you and it did not contain the short description and we informed you about the same. To minimise the acceptable values or the errors caused while posting the feeds to the marketplaces.
Client stated) But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may be ready or possibly entertaining automation by then.
ChannelSale Reply) Day to day series of events shared in section below. Kindly note that the automation you are asking for is from a 3rd part software and not Shopify. Highlighting once again that steps for proceeding with an API connection requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
---
Series of events:
02/15 Client asked if ChannelSale can handle 3rd party supplier API feed (outside of Shopify) for inventory.
02/15 Informed client that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review as it is a custom integration task or that we can readily support FTP file import from supplier
02/17 - Saturday
02/18 - Sunday
02/19 Client asked if we can build an API connection to supplier API. Requested seller for supplier site details.
02/22 Client sent supplier site details and ChannelSale informed us that we have sent this to our developers for review to revert in the next 3 working days.
02/24 - Saturday
02/25 - Sunday
02/27 Informed the client that the developers will have to setup a custom API and will involve a one time fee and estimated time of around 7-10 days in order for our platform to import the file automatically from your suppliers website.
02/29 Client asked " How do I set up an onboard training to walk through with someone? " ChannelSale provided a demo.
03/01 ChannelSale emailed client that we prior require to validate the file coming from the supplier before proceeding with the custom development task and that the short description is missing from the supplier feed which a required field to import the products in ChannelSale as well to list on marketplaces.
03/02 - Saturday
03/03 - Sunday
03/04 - Client asked for more information to proceed with custom API setup to which ChannelSale replied that the client needs to try what features are readily available and then if all goes well then we can share the cost for a one time set-up fee after our developers have provided us with the review and timeline to complete the integration.
03/06 Client asked for the same query to proceed with custom supplier API hence ChannelSale emailed reiterating the same reply given on 02/27.
03/08 Client asked to close the account and they will circle back when they arrange for the product data from their supplier. ChannelSale informed the client that that account is closed.
03/08 On Friday, 2nd half client asked for a series of events to which tasks were done to which ChannelSale replied on Monday (3/11) with the series.
------
Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
App does not work.
Customer service is terrible.
Sharing private data required when you install the app to try.
Waste of Time !
Dear DaRoAn,
We are sincerely sorry to hear about your experience.
As we know your requirement is to utilize Shopify Private App, and not utilize our active Shopify Public App.
We informed you during your inquiry on call and emails that our Private App is not active since the time of transition to Shopify Public App that is fully active, hence at the start we informed you we cannot give you any surety of matching your requirement for utilizing Private App, and we would check and revert for this functionality, without any upfront payment.
After checking with multiple teams we earlier sent you an email stating the Private App is not readily supported yet, requires developer updates and we opened a support ticket with Shopify team for providing information to proceed with next steps to reach compatibility.
Our Shopify Public App is currently fully functional and active, but this is not what you require as you clearly stated.
Again sorry we could not meet your requirement for Private App at this time, but in future as this functionality becomes available then we will be happy to provide it to you in case you may still require it on a free trial.
Wish you the best.
Thank you.
ChannelSale team
Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. Spent all our time fixing bugs, and the software did not work as we were sold. And since we left ChannelSale, all our barcodes were removed on their way out. That was so kind of them.
Dear Seller,
We are sorry to hear about your experience. We await your response to the earlier shared resolutions, and offer free priority support till your setup milestones are successful.
Listed below your stated are our in-line replies marked as CS Reply):
1) Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly.
CS Reply) For Amazon, our email response on resolution is added here at end for quick reference, same was sent to your team on date 8 September 2022 stating:
“To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue we noticed you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes in Shopify so that image 1 is unique for all the child products.”
--
2) Spent all our time fixing bugs, and the software did not work as we were sold.
CS Reply) Your products were already listed on Amazon and we were assisting in updating existing listings and creating new ones. Please note that in order to make changes on Amazon catalog you need to provide the same data that is already present in the Amazon catalog or else the posting will fail. Our software was updating the inventory and order for all marketplaces that were connected with ChannelSale.
In case where a bug or time lag is observed then as a standard practice we record findings every 3 hours in monitoring logs for continuous 3 days and share resolution on priority to confirm stability.
--
3) all our barcodes were removed on their way out. That was so kind of them.
CS Reply) I have gone through the previous correspondences and see that the barcode weren’t added by your team in Shopify. For this, you had provided the UPCs along with the SKU numbers in an excel spreadsheet. We were not importing the barcodes from your Shopify Store.
We do not remove any data from anywhere without your permission, even if our subscription has ended still the listings remains yours on marketplaces.
===
From: ChannelSale
Date: 8 September 2022 at 4:20:44 AM GMT+7
To: xxx
Subject: Re: Re[2]: PK Lures - Amazon - Validation Report
Hello Chris,
Hope all is well at your end.
After investigation with multiple teams at Amazon, this issue is traced to be isolated to these specific products where images are duplicating.
Suggested fix - To update unique images on Shopify for these products and inform us to list on Amazon.
On reviewing the swatch image issue. we noticed that you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes so that image 1 is unique for all the child products.
—
Thank you for your kind understanding, and we are grateful to assist. Feel free to reach us on email and phone to resolve with free priority support.
ChannelSale team
ChannelSale organizational failures that has led to this review. This service has been a waste of our time, has damaged our seller statuses on channels and caused lost sales and reputation damage. For those considering, be advised this was our experience with ChannelSale after one month of attempting to work with them. Our #1 goal was Amazon listing (the most challenging of our channels) with bonuses of linking Ebay and Etsy channels. - ChannelSale has failed to list anything on Amazon, our #1 Goal. Two calls a week for over a month and no progress whatsoever on Amazon. Not a single successful listing. ChannelSale could benefit from employee-training and an actual customer-service system for support. Email-strings of communication did not work (the model being used) and time just marched on without progress. - Poor technology. There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. We we told there was...pretty big missed expectation.
o We found no dashboard-based ability to list a product ourselves. They want this done by them which would be fine but over a month later, not a single requested product has been listed. o ChannelSale's service integration with Shopify also continues to fail at order-syncing and pushing tracking information into channels. We have “manually” put tracking in a channel-order, notified ChannelSale of the sync-issue and we'll then get an email stating “it’s fixed”. However, they're looking at our manual-entry thinking somehow their sync started working. It hadn't. o Overall, ChannelSale needs to invest in technology and could benefit from their employees supporting customers from a professional environment – with better communications equipment and in environments conducive to working with customers. Support is abroad and every request is something like, "we will get back to you in some time". They only use Google Meet which has been clunky at best and most audio sounds like they are talking through a pillow (very, very muffled/garbled). - Poor Communication, Responsiveness and Lack of Organization. o We cannot understand most of what is communicated on the “calls” and there is no unique agenda. The ChannelSale calls are a rehash of past topics with little to no progress. We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them due to technological issues on their side.
o ChannelSale attempted to tell us “please check test listing” over and over even after we’ve already provided feedback. We have had to repeat ourselves countless times on our needs and asks and a month later - not a single listing on Amazon while getting close to the holiday shopping season.
o Need to improve attention to detail. We communicate something, and ChannelSale doesn't read it then waste call-time asking for the same thing we sent you a week or weeks earlier. This has been a complete waste of our time. See above for suggested fix – get real service-incident/tracking technology. Email isn’t the way. It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer). We recommend another service - this one has just wasted 5-6 weeks of our time, energy and hurt both our Seller statuses on two channels.
Dear,
We are sorry to hear about your experience with us. We assure you to handle your queries in the best possible way.
After receiving your email and review, our senior team immediately discussed with you on a group call and requested for 4 hours to complete your highlighted below 2 tasks and await your permission to proceed, or inform us of any other priority tasks.
1) Amazon Listings >> Post Non FBA SKUs after verifying the UPC values
2) eBay Listings >> Fix the typo in brand name in sample listing, repost for verification, then post all.
—
Please find below the consolidated issues from your email + review with in-line replies:
1) Our #1 goal was Amazon listing (the most challenging of our channels)
Reply) We have posted 5 products on Amazon and a validation report was shared but, Amazon removed the listing due to non-permitted brand names appearing in your titles and descriptions.
As your team mentioned that you would be unable to make any changes in the source feed, we were required to engage our team in custom removal of the unrequired brand names and then add your brand name at the end of the title through multiple steps then imported through a separate file into our system.
At next step Amazon returns Errors for incorrect UPC values that are required to be verified, and post other products with your consent.
—
2) There is no visibility in the ChannelSale “dashboard” to see what products are on which channels.
Reply) The demo was given regarding the same to your team and we can arrange more demos as required. This feature is available by viewing the marketplace labels or by viewing the open listings page under the following paths:
Navigation Links - Inventory > Grouping > Manage Labels
Navigation Links - Calculus Reports > MarketPlace > MarketPlace Performance Summary
—
3) We found no dashboard-based ability to list a product ourselves.
Reply) This was also covered in the demo that the automated product listing options are available on the dashboard as most basic functionalities. We can arrange more demos as required.
—
4) We have “manually” put tracking in a channel-order.
Reply) This automated process is fully stable and being utilised by many of our clients for many years.
Handling procedures covered in the demo handover alongwith setup checklist with your team, can be repeated at your availability. In case any order gets missed then our team shares detailed monitoring log to ensure no discrepancies and issue findings with resolutions for isolated cases for buyer entered incorrect data, or outage from related marketplace API, or old orders not imported before starting setup cutoff date.
—
5) They only use Google Meet which has been clunky at best
Reply) This is a temporary issue and we have other team members present during the meeting as back-ups in case there are network issues. We also connect via direct Phone calls, and have shared in our first email subject Minutes of meeting the direct Phone numbers of 5 members for backup and senior level escalations wherever required.
—
6) We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them
Reply) This could be a temporary issue and we will take precautions for the same. Also shared backup members direct contacts.
—
7) It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer)
Reply) We were multitasking on several of your marketplaces setups at the same time, details of daily progressions series of events shared in email thread - Minutes of Meet.
We were suggested to export the file from the source and remove the brand name in order to post the correct information on eBay. Since your team was not able to make these changes in the source feed from your end, we had to fix via custom multiple steps as a workaround that got completed, pending one typo that would get fixed in next posting.
===
We await your response to proceed, and again assure you of all resolutions.
Your business is important to us, we are happy to assist simplify multi-marketplace sales growth.
ChannelSale team
I tried a couple of times to install the app but each time i got an error. after subscribing i jsut get error:
Object moved
Object moved to here.
Done
Dear Kijo,
We apologize for the inconvenience, this temporary occurred issue is resolved. We are already communicating via email with you on this same matter, as follows:
We provide fully managed setup services at no extra cost. Once you have installed the app, please inform us in order to activate the ChannelSale account. These steps have been put in place so that we can comply with Shopify's guidelines. Our application acts as a connector between Shopify and your online marketplaces.
Once your ChannelSale account has been activated, our team would complete the mappings within our dashboard to import the data from Shopify, set it up, & link it up with all marketplaces & other shopping sites.
Also, our records indicate that we used to manage your online marketplaces in 2017 under the business name: Haba trading B.V. and Michelle used to be our point of contact.
We are available via email support@channelsale.com or tollfree helpline # +1-866-709-9495 for any assistance.
Thanking you for your co-operation, assuring you best services.
After 5 weeks of testing still problems, they charge me also during the trial period,
Dear Antonio,
At earlier time you posted this review, the option to post our reply here wasn't available from Shopify, hence we are filling in here now per same reply as was shared with you on email at that same earlier time.
We are sorry to hear about your experience with us. We assured to handle your queries in the best possible way.
Kindly note, Trial plan is limited to individual products import based from standard XLS import format, whereas your products are variations import via API that required additional support from our developers. This information was shared with you prior to signup over phone + email, received your acknowledgement on same via email.
Listed below the series of events along with the tasks achieved by our team:
- Sign up date - 25th July 2018
- 27th July - Feed imported into ChanneSale 10 products (Shopify rule) & 1st feed validation report sent to you (email subject line- Milano Straps - Feed Import Validation Report - Stage 1)
- 30th July - As there we invalid UPC's present in Shopify, the test products could not be posted on eBay
- 1st August - Sample products posted on eBay and shared with you
- 7th August - Entire catalog posted on eBay
- 8th August - Amazon listing posted and we shared the details with you
- 9th August - 748 products imported into ChannelSale from Shopify
- 10 August - 1st eBay validation report shared with you (email subject line - Milano Straps - eBay Validation Report - Stage 1), we received your confirmation as well
- 14 August - 2nd validation report shared with you (email subject line - Milano Straps - eBay Validation Report - Stage 2)
- 14 August - 2nd validation report shared with you with a success rate of 91.57% (email subject line - Milano Straps - Feed Import Validation Report - Stage 2)
► As you can see for the above series of events, we have imported your entire catalog in our platform and we have also posted these products on eBay and Amazon.
We had further requested you via email & voice mail on August 18th, 2018 to kindly help us clear out any doubts by way of scheduling a joint tele-meet along-with our concerned team members, so that we are all on same page to expedite any pending tickets if at all.
Thank you for your understanding and support - ChannelSale Team.
30-day trial does not include anything to test the integration. Everything needs to be done manually on their end. You cannot publish anything without them setting it up on their end, even the feed to load your Shopify items, and even that did not load all items; did not load pictures of attributes. Instead of setting up the feeds they constantly requesting a meeting and saying that you cannot test the upload to marketplaces without paying them. Waisted 2+ weeks and nothing worked. It's important to be able to test if the integration with market channels work and that is what trial period for, but according to them they will only do it if you start paying. The principle is quite simple: we need to witness the platform functioning flawlessly before proceeding with any financial commitments, but it's not the case with ChannelSale, and their failure to even understand the concept of trial period. In short the trial was a complete failure.
Dear Seller,
We are sorry to hear about your experience. We have earlier communicated with you the Free Trial plan includes posting live sample listings on any "1 marketplace" either Amazon, Walmart or eBay. This is the same as published on our App listing, on our website, in the introduction email, and our follow up emails answering your queries.
Free Trial plan does not include setting up "5 marketplaces" as required by you.
We highly value your time, hence to quickly clarify your queries we had requested a telephonic meeting, and reiterated Free Trial plan features in our emails on past dates May 23, 24, 25 and 30. You were not available for a phone meet.
On reviewing your account, you had added an incorrect API key and password. We then requested you to download the app after which the feed was imported successfully.
Your items were found failing during import due to multiple reasons (mainly missing attribute data)
On reviewing the images, links appeared to be broken, hence failing import.
We also informed you that per our procedures we complete setting up 1 marketplace and then give you live demo and handover with help guide for you to proceed further with self-managing, our team will assist whenever required. Once the initial setup and testing is done specific to your product data matching the marketplace acceptable values requirements, then our system will automatically sync.
Thank you for your kind understanding. Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
Not at all as described. Feels a little dirty.
Wasted my time here - There prices and descriptions do not match what they actually say.
Sorry for the confusion. The $42 monthly plan you were inquiring about is discounted when opting for yearly billing, same plan for monthly billing is $51, exactly as listed in pricing plans, and Introduction email. We sent you covering email highlighting same pricing for clarification with screenshots as there is no difference in listed pricing and available options. Again our apologies for any inconvenience. We look forward to hearing back from you for any assistance. Thank you.
They try to sucker you in with $51/month then tell you that it's $249+/month. Don't waste your time.
Greetings,
Sorry for any misunderstanding. Kindly check we have shared our pricing plans on the introduction email and the same is published on our Shopify App listing page and our website, that differentiates the features and service levels offered in different plans, with option to swap between plans anytime per your changing needs.
On our call for requirement discussion, we specifically explained the differences in plans and the service and support we have to offer for each plan. If you feel that there is any discrepancy we are happy to clarify that on email and phone.
Looking forward to hearing from you to assist in simplifying managing your multi-marketplaces by automated sync'ing product listings, inventory and orders.
Thank you,
ChannelSale team
way to expensive. not worth the time and money spending on this.
Thank you for your review. Sorry to know your incomplete experience. Kindly note, ChannelSale app services starting at $249 per month with no setup fees or long term contracts, comes with dedicated specialist account managers for fully managed support to complete setup, then do handovers over tele-meets and screen sharing demo meets. Recurring meets are pre-scheduled twice a week to ensure seamless transition to complete setup for automation to sync product listings, inventory, orders across multiple shopping sites, while data mappings are carried out at individual product attribute level to match or replace per acceptable values defined by marketplaces.
Our focussed goals are to increase seller sales with continued support from our specialized teams with constant work on identifying optimizations in product listings, visibility enhancements, simplified scaling up data flows.
Do let us know in case you may require to give our services full try in future, we are glad to assist!