ChannelSale

Thanks for your kind review, this makes us very happy :) Yes indeed our team take pro-active steps to complete the tasks, and attention to detail in optimizing the product listings. We are glad for the opportunity to work with your company!

Thanks for your superlative review, makes our team very happy! :) It's been our pleasure assisting you since over past 5 years and we are glad to achieve the goals and excited for scaling up your products sales growth to next level. We definitely always go extra mile to find solutions for any custom requirements for cross integrations.
Please reach out anytime! We are in gratitude.

Dear Seller,
We are sorry to hear about your experience. We have earlier communicated with you the Free Trial plan includes posting live sample listings on any "1 marketplace" either Amazon, Walmart or eBay. This is the same as published on our App listing, on our website, in the introduction email, and our follow up emails answering your queries.
Free Trial plan does not include setting up "5 marketplaces" as required by you.
We highly value your time, hence to quickly clarify your queries we had requested a telephonic meeting, and reiterated Free Trial plan features in our emails on past dates May 23, 24, 25 and 30. You were not available for a phone meet.
On reviewing your account, you had added an incorrect API key and password. We then requested you to download the app after which the feed was imported successfully.
Your items were found failing during import due to multiple reasons (mainly missing attribute data)
On reviewing the images, links appeared to be broken, hence failing import.
We also informed you that per our procedures we complete setting up 1 marketplace and then give you live demo and handover with help guide for you to proceed further with self-managing, our team will assist whenever required. Once the initial setup and testing is done specific to your product data matching the marketplace acceptable values requirements, then our system will automatically sync.
Thank you for your kind understanding. Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team

Dear,
We are sorry to hear about your experience with us. We assure you to handle your queries in the best possible way.

After receiving your email and review, our senior team immediately discussed with you on a group call and requested for 4 hours to complete your highlighted below 2 tasks and await your permission to proceed, or inform us of any other priority tasks.

1) Amazon Listings >> Post Non FBA SKUs after verifying the UPC values

2) eBay Listings >> Fix the typo in brand name in sample listing, repost for verification, then post all.
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Please find below the consolidated issues from your email + review with in-line replies:

1) Our #1 goal was Amazon listing (the most challenging of our channels)

Reply) We have posted 5 products on Amazon and a validation report was shared but, Amazon removed the listing due to non-permitted brand names appearing in your titles and descriptions.

As your team mentioned that you would be unable to make any changes in the source feed, we were required to engage our team in custom removal of the unrequired brand names and then add your brand name at the end of the title through multiple steps then imported through a separate file into our system.

At next step Amazon returns Errors for incorrect UPC values that are required to be verified, and post other products with your consent.

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2) There is no visibility in the ChannelSale “dashboard” to see what products are on which channels.

Reply) The demo was given regarding the same to your team and we can arrange more demos as required. This feature is available by viewing the marketplace labels or by viewing the open listings page under the following paths:

Navigation Links - Inventory > Grouping > Manage Labels

Navigation Links - Calculus Reports > MarketPlace > MarketPlace Performance Summary
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3) We found no dashboard-based ability to list a product ourselves.

Reply) This was also covered in the demo that the automated product listing options are available on the dashboard as most basic functionalities. We can arrange more demos as required.
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4) We have “manually” put tracking in a channel-order.

Reply) This automated process is fully stable and being utilised by many of our clients for many years.
Handling procedures covered in the demo handover alongwith setup checklist with your team, can be repeated at your availability. In case any order gets missed then our team shares detailed monitoring log to ensure no discrepancies and issue findings with resolutions for isolated cases for buyer entered incorrect data, or outage from related marketplace API, or old orders not imported before starting setup cutoff date.

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5) They only use Google Meet which has been clunky at best

Reply) This is a temporary issue and we have other team members present during the meeting as back-ups in case there are network issues. We also connect via direct Phone calls, and have shared in our first email subject Minutes of meeting the direct Phone numbers of 5 members for backup and senior level escalations wherever required.
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6) We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them

Reply) This could be a temporary issue and we will take precautions for the same. Also shared backup members direct contacts.

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7) It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer)

Reply) We were multitasking on several of your marketplaces setups at the same time, details of daily progressions series of events shared in email thread - Minutes of Meet.
We were suggested to export the file from the source and remove the brand name in order to post the correct information on eBay. Since your team was not able to make these changes in the source feed from your end, we had to fix via custom multiple steps as a workaround that got completed, pending one typo that would get fixed in next posting.

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We await your response to proceed, and again assure you of all resolutions.

Your business is important to us, we are happy to assist simplify multi-marketplace sales growth.

ChannelSale team

Thanks for your review! It's been our pleasure assisting you.
Glad to hear we were able to simplify managing your multi-marketplaces efficiently!
Our team is thrilled with your comments for our App and services being best one yet, great value, managed setup reducing work on your end :) We strive to do better. Please reach out anytime!