ChannelSale

Hello Jon,

We are sorry to hear about your experience. Per your query, we have shared the complete day to day series of events for the past 21 days in the section below.

ChannelSale has a complete API integration with Shopify for catalog, inventory and orders. The queries highlighted by you are that of another 3rd party supplier API integration requirement that is a custom setup task.

Listed below your stated are our in-line replies marked as ChannelSale Reply):

Client stated) Provided CS team data logins and access for API, inventory spreadsheets. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions.

ChannelSale Reply) We informed you via a telephonic meeting and via email that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.

Client stated) They kept circling back to we need to analyze the data but they had 21 days to analyze it and never got anywhere and contradicted each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us recommending that we hire more staff... so they really weren't serious about taking some of the listing management tasks.

ChannelSale Reply) We reviewed the data feed provided by you and it did not contain the short description and we informed you about the same. To minimise the acceptable values or the errors caused while posting the feeds to the marketplaces.

Client stated) But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may be ready or possibly entertaining automation by then.

ChannelSale Reply) Day to day series of events shared in section below. Kindly note that the automation you are asking for is from a 3rd part software and not Shopify. Highlighting once again that steps for proceeding with an API connection requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.

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Series of events:

02/15 Client asked if ChannelSale can handle 3rd party supplier API feed (outside of Shopify) for inventory.
02/15 Informed client that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review as it is a custom integration task or that we can readily support FTP file import from supplier
02/17 - Saturday
02/18 - Sunday
02/19 Client asked if we can build an API connection to supplier API. Requested seller for supplier site details.
02/22 Client sent supplier site details and ChannelSale informed us that we have sent this to our developers for review to revert in the next 3 working days.
02/24 - Saturday
02/25 - Sunday
02/27 Informed the client that the developers will have to setup a custom API and will involve a one time fee and estimated time of around 7-10 days in order for our platform to import the file automatically from your suppliers website.
02/29 Client asked " How do I set up an onboard training to walk through with someone? " ChannelSale provided a demo.
03/01 ChannelSale emailed client that we prior require to validate the file coming from the supplier before proceeding with the custom development task and that the short description is missing from the supplier feed which a required field to import the products in ChannelSale as well to list on marketplaces.
03/02 - Saturday
03/03 - Sunday
03/04 - Client asked for more information to proceed with custom API setup to which ChannelSale replied that the client needs to try what features are readily available and then if all goes well then we can share the cost for a one time set-up fee after our developers have provided us with the review and timeline to complete the integration.
03/06 Client asked for the same query to proceed with custom supplier API hence ChannelSale emailed reiterating the same reply given on 02/27.
03/08 Client asked to close the account and they will circle back when they arrange for the product data from their supplier. ChannelSale informed the client that that account is closed.
03/08 On Friday, 2nd half client asked for a series of events to which tasks were done to which ChannelSale replied on Monday (3/11) with the series.

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Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.

ChannelSale team

Thank you for 5 stars review. Absolutely we are also eager to extend services to more marketplaces that will be easily efficiently synced along. Thanks again for your great support.

We are grateful for your kind words. Glad our software and services simplify managing and scaling up your business. Our team feels elated receiving your appreciation and we feel charged up to work towards next level growth.