MultiChannel Sales Manager

Matt at Channel Unity is professional and knows exactly what to do even with complicated tasks.

I had great experience with this company and very satisfied with the results,

I am now a monthly subscriber and appreciate the service,

Thank You, Respectfully, Inna Gaker

The support team here are some of the best I've ever worked with. Shout out to Matt and Phil especially, who have been on hand and answered all of my queries almost instantly.

The software itself has been excellent so far. Easy to use and meets our exact business needs.

Thanks guys!

Their service and follow up is stellar. The customer care was quick & personal, any issues were resolved immediately. We highly recommend ChannelUnity for your store. We have had great success with our 3rd party marketplaces thanks to them!

we have been using Channel Unity for 12 weeks now to link inventory from Shopify to sell on Amazon. So far so good. Excellent support from the Channel Unity team with help & assistance to get the link up and running at every stage. Orders from Amazon appear in Shopify for us to fulfil in the same way as if they had come direct, and most importantly the inventory is accurate across the 2 channels. We are looking to shortly switch on more marketplaces and are confident that Channel Unity is a robust platform to take us forward with growing our business. Highly recommend this app.

I would go as far as saying this app has fundamentally changed our business, our level of orders and our long term prospects.

I must have trialled 10 different bits of software, wasted days and days of my time and completely wrecked my inventory. What I wanted to do seemed fairly simple to me. I wanted to link to ebay.co.uk (which we were already linked to through Inkfrog), amazon.co.uk and etsy.com. I wanted the software to create listings from my Shopify listings, keep stock pricing etc up to date, then ideally import any orders back into Shopify.

All the other products we looked at either didn't support all the channels we neededs, had terrible support, were incredibly, eye-wateringly expensive, were too US-centric or simply appeared not to work.

We are relatively small and trying to grow as fast as possible which can't make us all that unusual. I mention this because there seems to be an assumption amongst most providers of this type of solution that just because you want to sell across channels, you must be taking hundreds of thousands of pounds/dollars/euros per month. Are we really the only Shopify user who really wants to get to that stage and sees multi-channel as a key way of getting there?

Anyway, we finally found ChannelUnity and the first couple of weeks were hard. What I learnt from trying other systems is that going multi-channel just is difficult. Amazon in particular are hugely fussy about the information needed to successfully list meaning that you will need to add extra "metafields" to Shopify with certain information like product material (depending on item), bullet points, search terms etc. The support from CU was great during this period and continues to be. They are there 7 days a week and have always responded to online chats within a minute or two. They even made a small change to their coding because I wanted to use Shopify "product types" to indicate the category for the channels and this was done in a few days. After these couple of weeks of work and learning, I came to the point where I feel completely on top of the system and it doesn't miss a beat.

Three pieces of advice:

1) I'll repeat that getting channels syncing is hard and is going to be a massive learning curve for even the relatively technical. This is far harder than just setting up Shopify. Sadly, without paying a fortune for someone to do it for you, there doesn't seem to be a way around this. CU will certainly, in my experience give you all the help they can.

2) Treat yourself to the £50 plan with online chat included. The guys are great and because of point 1 above, you're probably going to need them from time to time.

3) You will need to add extra metafields to Shopify to get Amazon working. I'm using an app called Superfields from the App Store which is perfect for this job.