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Chargeback.io has been super helpful for managing Ethoca alerts and reducing potential chargebacks for my Shopify store. Setup was smooth, support is responsive, and the system works as expected. Already helped me catch and refund orders early before they turned into disputes. Great experience so far.
Great experience with Chargeback.io. The platform works well, and support has always been quick and helpful. Andreas and Roudy have been especially responsive and easy to work with whenever I’ve needed assistance. Recommended.
Thank you, we'll pass this along to Andreas and Roudy, glad they've made things easy for you.
We recently moved over to Chargeback.io from our previous provider, and so far the experience has been genuinely excellent. The setup and migration process has been much simpler than expected, and it’s been a relief to have proper chargeback protection in place without dealing with a complicated or confusing system.
What has really stood out is the support. I’ve been speaking with Roudy and Jean, and both have been fantastic to deal with. They’ve been responsive, patient, and genuinely helpful throughout the process. They don’t just give generic answers either they take the time to understand how your business works, what you need protected, and how to get everything set up properly.
For any Shopify store dealing with chargebacks, this app is honestly a must-have. It gives you peace of mind, makes the process simple, and helps protect your business without adding extra stress.
Moving providers was a big decision for us, but we don’t regret it for a second. Chargeback.io is straightforward, practical and easy to manage, and the team behind it have been amazing whenever we’ve needed help. This app is a must have if you are running a Shopify Store Highly recommend. <3
Thank you, we're so glad the migration was smooth, and our support team is really happy they were able to help!
Very good experience, relative to other solutions I've tried. This is clean, not overcharging you and I genuinely have nothing bad to say. I like it and would recommend!
Thank you for your review. We're really glad you've had a positive experience with us.
We've only been using the app for a few days, but so far the experience has been excellent.
On just the second day after activation, we received an alert that allowed us to act quickly and prevent a chargeback. That single event alone demonstrated the value of this tool for our business.
The setup was straightforward, the alerts work as expected, and the platform provides confidence by helping us monitor potential disputes in real time.
Everything has been running smoothly so far, and we are very satisfied with the results. We would recommend this app to any store looking to reduce chargeback losses and gain greater control over the dispute process.
great app prevented me from going over 1%, you can customize whether to auto or manually review. works flawlessly
Thank you! It's great to hear you are finding the app useful.
Chargeback.io has been a game‑changer for our business. The setup was quick, the interface is intuitive, and the real‑time alerts help us prevent most disputes before they turn into actual chargebacks. Being able to connect easily with major payment processors and get proactive protection has reduced stress and saved us both time and money.
Quick to set up, easy to use and to understand. This is the actual key to keep your Shopify payments chargeback rate at 0%
Thank you, Sophie! We're so glad you found the set up process easy.
The customer support at Charback.io has been excellent. Grace, in particular, helped me resolve an issue quickly and efficiently, making the whole experience smooth and stress-free. The platform itself is clear and much faster than what we used before. I’d definitely recommend it if you want to handle chargebacks properly.
Very good experience, a super necessary application for anyone who wants to protect their payment provider account against chargebacks, and support is always available to help.
Thank you. We're happy to hear we could help protect your account, and the team's always here when you need us.