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Not sure how they got a 4.9 star review, but this system is junk!!
What they don't provide on the information, is that they only cover orders placed after you sign up and activate with them.
So if you have a customer that placed an order prior, you then active their system, then you get a chargeback, they wont cover it. Even though you are all set up in their system. What a waste!!
And do NOT expect any help, they don't help you. They only let their "fine tuned" ai speak for them. This is per Roudys words.
And when he doesn't want to answer a direct question:
"Once again, if a customer has placed an order prior to our activation, then comes and files a chargeback after activation, you won't cover it."
It does not work!!
I received ZERO assistance in setting up, even after I messaged for over a week asking for help.
I got it all set up and active, and bing wake up to a chargeback.
They will ask you for all the customers information. So be informed about that, this is even after they have the timeline and everything.
Roudy is a grade A Smart+ss. He would rather talk trash than to answer a direct question why his system didn't work. He was asked 3 times, and he wants to answer with:
My stuff was active
Christy • 5mSeen • 5m
She just filed it and in less than 24 hours it went from a dispute to a chargeback?
Roudy • 5mSeen • 5m
Please.
Roudy • 5mSeen • 5m
Hey Christy, really really sorry that this was your experience.
We have reached out to try to make it right by you. Since this kind of experience is unacceptable.
Also, to clarify, we do prevent chargebacks from orders that happened before you installed our app. This was an unclear point on our end that we just wanted to clarify.
Hoping to work with you to make it right.
Great experience so far, they are very friendly, helpful, and quick to respond to any questions I have. Nice UI, transparent billing, and easy to set up. I highly recommend Chargeback.io.
Easy to set up and helpful team. Worth it for any growing store that wants to keep chargebacks low and stay informed.
Great product, very easy to use and helpful support.
Excellent help from Andreas! he helped me setup everything i struggeled with in chargeback.io. I now have learned the basics i need to know and he was very patient with me. i definetly reccomend.
Thankyou!
Really solid app. Gets the job done and keeps shopify payments alive. :) recommend.
Great service, protection is working properly. Avoided many chargebacks already. Support is fast and extremelly helpful. Recommended!
a really clear app and a good customer service!
Great support!
Best App for chargebacks!
