Reseñas (117)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 96% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
26 de junio de 2026

We recently moved over to Chargeback.io from our previous provider, and so far the experience has been genuinely excellent. The setup and migration process has been much simpler than expected, and it’s been a relief to have proper chargeback protection in place without dealing with a complicated or confusing system.

What has really stood out is the support. I’ve been speaking with Roudy and Jean, and both have been fantastic to deal with. They’ve been responsive, patient, and genuinely helpful throughout the process. They don’t just give generic answers either they take the time to understand how your business works, what you need protected, and how to get everything set up properly.

For any Shopify store dealing with chargebacks, this app is honestly a must-have. It gives you peace of mind, makes the process simple, and helps protect your business without adding extra stress.

Moving providers was a big decision for us, but we don’t regret it for a second. Chargeback.io is straightforward, practical and easy to manage, and the team behind it have been amazing whenever we’ve needed help. This app is a must have if you are running a Shopify Store Highly recommend. <3

Pixel Burn Custom Laser Creations
Australia
2 días usando la aplicación
Chargeback Solutions FZCO respondió 7 de julio de 2026

Thank you, we're so glad the migration was smooth, and our support team is really happy they were able to help!

22 de junio de 2026

Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.

Harvelo Co
Estados Unidos
17 días usando la aplicación
Chargeback Solutions FZCO respondió 7 de julio de 2026

Thanks for the feedback. We're glad the onboarding was easy and you like the layout of the dashboard. We'll reach out to help clarify the refund tracking so that's clearer going forward.

17 de junio de 2026

Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.

Boncini
Estados Unidos
5 meses usando la aplicación
Chargeback Solutions FZCO respondió 7 de julio de 2026

Thanks Boncini! Great to hear the $100 threshold is useful for you

3 de junio de 2026

We've only been using the app for a few days, but so far the experience has been excellent.

On just the second day after activation, we received an alert that allowed us to act quickly and prevent a chargeback. That single event alone demonstrated the value of this tool for our business.

The setup was straightforward, the alerts work as expected, and the platform provides confidence by helping us monitor potential disputes in real time.

Everything has been running smoothly so far, and we are very satisfied with the results. We would recommend this app to any store looking to reduce chargeback losses and gain greater control over the dispute process.

Veltrix WorkWear
Reino Unido
1 día usando la aplicación
2 de junio de 2026

Had my first "save" yesterday, installing Chargeback.io saves you a lot of trouble. Okay it does cost you a fee but that is better than CB fees and makes life less troublesome. Setup is quite straigthforward.

Victoria Cambridge
Países Bajos
20 días usando la aplicación
3 de septiembre de 2026

Estive com o agente Roudy e ele foi espetacular, resolveu-me tudo rapidamente e com explicações e promenor.

Mode Françoise
RAE de Hong Kong (China)
3 meses usando la aplicación
1 de septiembre de 2026

Great experience so far. The support team was very helpful and guided me through the entire setup process. Grace was especially helpful, patient, and quick to answer my questions. The setup process was straightforward and the support has been excellent. Highly recommended!

AURAZYRA
Estados Unidos
12 días usando la aplicación
28 de agosto de 2026

Great app with excellent customer service. The team is very helpful, responsive, and quick to resolve any questions or issues. Overall, a reliable and easy-to-use app that I would definitely recommend!

Shop 2
Países Bajos
9 días usando la aplicación
Chargeback Solutions FZCO respondió 31 de agosto de 2026

Thank you for your review. We're really glad you've had a positive experience with our app and support team.

12 de mayo de 2026

Chargeback.io has been a great platform to work with. The app is very user-friendly and easy to navigate, making chargeback management much more organized and efficient.

What stands out the most is the exceptional support team. They are always quick to respond, helpful, and efficient in resolving any issues or questions we have.

Highly recommend Chargeback.io to any business looking for a simple and effective chargeback management solution!

Gleefull Supplements
Estados Unidos
3 meses usando la aplicación
18 de agosto de 2026

I use this app for 2 of my stores and it is really something necessary to have. They do an amazing job with the alerts

Faithful America Ministry
Estados Unidos
5 meses usando la aplicación
Chargeback Solutions FZCO respondió 31 de agosto de 2026

Thank you for your review! We are glad the app is working well for both of your stores.