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This app works perfectly. The country where I sell has a high percentage of chargeback rate. This helps me deal with potential issues coming from the card providers. Jack was also very helpful via chat
Grace and Jack recently helped me with the setup, and it was a 5-star experience. They were patient, responsive, and made the entire process easy to understand. Their attention to detail was superb, and they ensured everything was set up smoothly. I highly recommend everyone to use Chargeback.io.
You can’t easily cancel them — they’ve made it extremely difficult to remove your card, and the top-up amount is fixed and quite high, so you can’t change it. I strongly recommend that the team fix this and allow customers to choose their top-up balance and easily cancel any card they want. Otherwise, it feels sketchy.
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Update: I spoke with the team, and they have solved all my issues. They helped me unenroll and made the full balance refund, plus helped me understand how their system works. So, I'm changing my review to five stars and waiting for the update where everyone can easily unlink the card and manage the balances as they want, not with some requirements and minimum amounts. Thank you.
Great support and very clear communication. The team helped me understand the issue quickly and explained the next steps in a simple and professional way. Everything was handled smoothly, and I really appreciate the fast and helpful assistance. Highly recommended!
Grace is awesome! Had some issues with setup and had them on a call within 24 hours to help right away.
I have set this up and was confused as to why it wasn't helping with my chargeback rate. Therefore i contacted support and they stated one card provider was not connected. They helped swiftly to correct this and its now working.
I've tested other chargeback apps before and this is by far the best. Great customer service!
Great app for preventing chargebacks before they happen. Easy to set up, clear insights, and the support team is very responsive. Definitely worth it for any growing store.
Very good customer support and also quick and easy account setup. Would recommend Chargeback.io above others.
Ive tested different chargeback preventions and this one actually works + no crazy fees. Support is great and fast too.