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We've been using Chargeback.io for a few weeks now, and honestly, the support team is phenomenal. We had a minor issue integrating it with Stripe, and their rep responded within 10 minutes — not just with a fix, but with a full explanation and follow-up.
Fast, friendly, and knowledgeable support like this is rare in the Shopify app ecosystem. This level of service alone makes this app a 5-star experience!
I started using Chargeback.io primarily because of their competitive pricing, and I couldn’t be happier with my choice. The onboarding process was lightning-fast, allowing me to start protecting my business from chargebacks almost immediately. Their support team truly goes above and beyond, always available to answer questions and provide assistance whenever needed. On top of that, their coverage is simply the best I’ve encountered, ensuring comprehensive protection and peace of mind. If you’re looking for a reliable, fast, and affordable chargeback solution, Chargeback.io is the way to go!
Support is amazing, I had an issue which got resolved pretty quickly even though it was a bit complicated.
Also had a call with a sales director which helped and ressaured me that everything is working perfectly fine and if I needed any help to reach out once again!
Highly recommend this app!!
Very Polished App, Good instructions, easy to understand and i know it will save a lot of chargebacks in the future. Worth having installed if you want peace of mind. Would rather pay the $15 alert fee and auto refund, then pay $15 chargeback fee and risk holds on merchant account. Makes sense to me.
Great app, super functionality. Super great support. Appreciated the call with Roudy, he knew everything and all works well, thanks a lot :)
Very usefull app, life-saver for your payment processor !
Charback.io really helped us get control over our chargebacks. The system is super clear and works much faster than what we used before. Definitely recommend it if you want to handle this properly.
Received Alert immediately on a chargeback and auto-refunded instead of adding to chargeback risk, Great service.
Very friendly, very fast and very efficient service. Perfect partner if ypu really wanna scale your business. They always listen and come up with a great solution. Can only recommend to work with them.
Amazing!
The app works perfect and does exactly what it needs to do. Also the support is really helpful and responds fast!
Great support and very clear communication. The team helped me understand the issue quickly and explained the next steps in a simple and professional way. Everything was handled smoothly, and I really appreciate the fast and helpful assistance. Highly recommended!
I love this app, is amazing, and is the best app for the real chargeback insusues
This app is wonderful, they do an excellent job and their customer service is super fast. I'm very happy to work with them.
great app and real fast customer service also really easy to set up
5 Stars from us
great support!
Tem um suporte incrível, recomendo mais logista a aderirem
amazing costumer support
Great product, works as it should. Great customer service, with prompt responses from skilled people that can actually resolve issues.
The best service for chargebacks. Thank you guys!
The support team always helps me amazing, Roudy helped me last time. I could even message him privately, so he could take a look into my case. Amazing!
great app!
Compared to other apps we've tested, Chargeback.io feels more streamlined and purpose-built.
Some apps try to do too much and end up being cluttered. This one sticks to one thing, stopping chargebacks and it does that better than anything else we've used.
Good service and good support 5/5
11/10
It has saved our payment processor 100 times already. Very worth it.
