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根據評分
We've only been using the app for a few days, but so far the experience has been excellent.
On just the second day after activation, we received an alert that allowed us to act quickly and prevent a chargeback. That single event alone demonstrated the value of this tool for our business.
The setup was straightforward, the alerts work as expected, and the platform provides confidence by helping us monitor potential disputes in real time.
Everything has been running smoothly so far, and we are very satisfied with the results. We would recommend this app to any store looking to reduce chargeback losses and gain greater control over the dispute process.
This app works perfectly. The country where I sell has a high percentage of chargeback rate. This helps me deal with potential issues coming from the card providers. Jack was also very helpful via chat
I’ve been using Chargeback.io for managing disputes, and it’s been a game-changer. The platform is intuitive, easy to navigate, and provides clear insights on every case. Overall, it has streamlined our chargeback process and saved us a lot of time. Highly recommended for anyone dealing with payment disputes.
Grace and Jack recently helped me with the setup, and it was a 5-star experience. They were patient, responsive, and made the entire process easy to understand. Their attention to detail was superb, and they ensured everything was set up smoothly. I highly recommend everyone to use Chargeback.io.
I have set this up and was confused as to why it wasn't helping with my chargeback rate. Therefore i contacted support and they stated one card provider was not connected. They helped swiftly to correct this and its now working.
Grace is awesome! Had some issues with setup and had them on a call within 24 hours to help right away.
I've tested other chargeback apps before and this is by far the best. Great customer service!
You can’t easily cancel them — they’ve made it extremely difficult to remove your card, and the top-up amount is fixed and quite high, so you can’t change it. I strongly recommend that the team fix this and allow customers to choose their top-up balance and easily cancel any card they want. Otherwise, it feels sketchy.
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Update: I spoke with the team, and they have solved all my issues. They helped me unenroll and made the full balance refund, plus helped me understand how their system works. So, I'm changing my review to five stars and waiting for the update where everyone can easily unlink the card and manage the balances as they want, not with some requirements and minimum amounts. Thank you.
Very good customer support and also quick and easy account setup. Would recommend Chargeback.io above others.
Chargeback.io really great platform, smooth transfer from one CB preventing app to chargeback.io, thanks!