ChargeDesk

ChargeDesk

by ChargeDesk

Optimise customer support. Manage orders inside any helpdesk.

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Supercharge Your Helpdesk

See Shopify orders inside Freshdesk, Zendesk, Front, Help Scout, LiveAgent, Intercom, LiveChat, HubSpot, Missive, Gmail, Chrome & more!

Process Refunds

Enable your support agents to process refunds without leaving their helpdesk. Record a full log including reason codes for detailed reports.

Create Live Shopify Orders

Create an orders for a customers during any conversation and send a link for immediate payment on your Shopify store. Never miss a sale.


About ChargeDesk

ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks. For those which we don't directly support, our Chrome app will allow you to tag and manage customers on any web page. We also offer iOS and Android apps for customer management on the go.

Our powerful algorithms automatically match your customer's orders to their support tickets. Orders will be shown next to support tickets where you can see the customer information and perform refunds. In the rare case where a perfect match is not found, our apps enable your support agents to search for customers based on their name, email address, phone number or even information inside the order itself.

ChargeDesk also uniquely allows you to create new orders for your Shopify store right next to a support tickets or conversations. This means your support agent can be chatting with a customer and immediately create an order for them. The customer will complete the order on your store as if they had chosen the items themselves. Say a customer is asking about the best shoe for their needs. A support agent can suggest a shoe, in their size and send them a link to the final order with their items already in their cart.

The ChargeDesk platform also offers detailed reporting, invoice and receipt generation, a self-support portal and many more features.

Integrates with

  • Front,
  • Help Scout,
  • Freshdesk,
  • Intercom,
  • Zendesk,
  • Hubspot

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Support

Pricing 14-day free trial

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Hobby Plan

$29/month

SMS usage fees may apply.

  • Up to 1200 Recent Customers
  • Up to 4 Active Agents

Startup Plan

$99/month

SMS usage fees may apply.

  • Up to 6000 Recent Customers
  • Up to 13 Active Agents

Business Plan

$249/month

SMS usage fees may apply.

  • Up to 36000 Recent Customers
  • Up to 36 Active Agents

Enterprise Plan

$749/month

SMS usage fees may apply. Additional agents and customers are also supported on this plan for an additional fee.

  • Up to 180000 Recent Customers
  • Up to 120 Active Agents

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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