Chargeflow Dispute Chargebacks

I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed.

Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January.
Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from.

Stay far away from this app – it’s misleading, overpriced, and dishonest.
I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.

Lost a fairly straightforward chargeback with this company - a chargeback that should have easily been won! It was an order not received with all proof of receipt attached to the order. Certainly not worth money. I uninstalled and canceled the app as soon as I found out the news that the chargeback was lost.

We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control.

We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.

Lost over €1,000 in just one week because of Chargeflow's inability to respond to disputes on time! This level of negligence is outrageous and completely unacceptable. The fact that I have to deal with these disputes myself shows how unprofessional this service truly is.

I demand immediate contact with someone who can take responsibility and provide the support I need. Your lack of communication and failure to act in a timely manner is costing me money and causing immense frustration. This cannot continue.

SCAM ALERT!

Edit: They also tried to take down my TrustPilot review but i provided all the evidence of their scams and TP returned it. Do NOT USE THIS SCAMMERS!

This guys took $100 per month for a few months to provide me with "Chargeback alerts". For that time I received NOT even a single alert.

In the meantime i continue to receive chargebacks. Eventually i stopped paying them and requested a refund or proof if they even enrolled me into the chargeback alert service. I received no such evidence.

In fact, i started working with another chargeback alert service and since then my ratio dropped from 0.9% to 0%. The new service also confirmed that i was never enrolled into Ethoca or VISA RDR etc.

Guess, what. Chargeflow NEVER refunded my money. Their support stopped replying to me long time ago.

Be aware, these are real scammers. You will never get the service you pay for.

These are real scammers ! Do not trust them! I paid them for chargeback alerts for months. They didn't catch even a single chargeback and i canceled the service and requested a refund. I also confirmed with another provider that i was never enrolled into Ethoca or Verifi as they promised. Guess what, when i provided proof and requested refund they stopped answering.

Do not trust this scammers! I'm dedicating 1 hour of my time every month to make people aware of this guys in order to stop them scamming people in the future!

Definitely better than nothing. I have over 1 year using this app and the customer support and their service has gone to sh**. In the past 3 months I've been charged for fake alerts, my RDR alerts have automatically closed chargebacks in favor of the clients and I have been disenrolled from alerts without my permission just because I asked if it was possible to be disenrolled from RDR and not ETHOCA.
Every time I have a problem with them, they treat you as crazy and you need to send evidence of each case and explain 10+ times. It appears as they don't speak English.

Their ETHOCA service works fine and their chargeback report submit to the bank works fine as well.

This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.

horrible hidden fees. Edit: Now after I have ended it with them they harass me daily. When I say please leave me alone they say not until this review is taken off. They have put my phone number and business on scam calls. Horrible

Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time