Avis (232)

Note globale
4,8
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
8 février 2022

the most helpful app I ever downloaded. They even helped me with suggesting other apps that help out my store to increase customer conversions and lower fraud. Thank you! I will be using this app for life.

BaywoodAudio.com
États-Unis
Environ 3 heures d’utilisation de l’application
Chargeflow, Inc. a répondu 15 mars 2022

That feedback says it all! Thank you so much for providing that motivation to our team for our efforts spends to build this automated chargeback solution. You are always welcome here as a customer and we will continue to serve you at the best possible way.

12 décembre 2022

I recently had my first experience with Chargeflow's customer support team and I must say that I was pleasantly surprised. Everyone I spoke with was incredibly helpful and went above and beyond to make sure my issues were resolved. I was initially hesitant to give Chargeflow a try because I had heard mixed reviews from friends, but I'm glad I took the plunge. The customer support alone has made it worth it for me. I would definitely recommend Chargeflow to others based on my experience.

Paradsis
Royaume-Uni
Environ 2 heures d’utilisation de l’application
Chargeflow, Inc. a répondu 26 décembre 2022

Thanks so much for your kind and honest feedback!

We know that our clients seek for an immediate and helpful human service to come along with our fine technology, especially when it comes to frustrating chargebacks they get hit by.

Modifié le 8 août 2022

Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)

BRASSYBRA
États-Unis
32 minutes d’utilisation de l’application
Chargeflow, Inc. a répondu 3 août 2022

Hi,
It's Ariel here, CEO of Chargeflow

I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.

From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.

We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.

I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.

You can reach out to me directly if you ever need anything, or have any concern.

I wish you all the best,
Ariel

16 novembre 2023

Had some trouble integrating and setting things up but Mariane help me fix everything really quickly

Very excited to start using this app!

Austrology
Australie
18 minutes d’utilisation de l’application
4 septembre 2024

Vedix
États-Unis
Environ un an d’utilisation de l’application
10 octobre 2024

SoloSoothe
États-Unis
2 mois d’utilisation de l’application
14 novembre 2024

Twentytwo Supplies
Royaume-Uni
1 jour d’utilisation de l’application
25 septembre 2024

Spreesho
États-Unis
2 jours d’utilisation de l’application
9 juin 2024

HCD Furniture Toronto
Canada
2 mois d’utilisation de l’application
6 juin 2024

MOTION
États-Unis
Environ 22 heures d’utilisation de l’application