レビュー (225)

総合評価
4.8
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の3%は1つ星です
2024年4月16日

Great customer service, replied straight away and helped with my issue.

Avoro Design
イギリス
アプリの使用期間:約1時間
2022年7月31日

Just installed the app and although I don't have results on the chargeback just yet, I can say: 1.) The product is well built and designed. 2.) My customer service agent, Boaz, is amazing. Great communications, understood the problem, was able to answer my questions very well. I'm looking forward to seeing how well they fight my case!

The Banana Cabana LLC
アメリカ合衆国
アプリの使用期間:約14時間
Chargeflow, Inc.が返信しました 2022年8月10日

I appreciate you sharing your experience!
We just started our relationship and although your business will continue growing, we will always have the personal time to serve you and the most top-quality tools to handle your chargebacks.

2024年4月19日

The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!

twenty one
メキシコ
アプリの使用期間:22分
2023年11月29日

This is our first time to use this APP. The online chat services are very fast and professional.

Runhood Power Inc.
アメリカ合衆国
アプリの使用期間:約4時間
2022年2月8日

the most helpful app I ever downloaded. They even helped me with suggesting other apps that help out my store to increase customer conversions and lower fraud. Thank you! I will be using this app for life.

BaywoodAudio.com
アメリカ合衆国
アプリの使用期間:約3時間
Chargeflow, Inc.が返信しました 2022年3月15日

That feedback says it all! Thank you so much for providing that motivation to our team for our efforts spends to build this automated chargeback solution. You are always welcome here as a customer and we will continue to serve you at the best possible way.

2022年12月12日

I recently had my first experience with Chargeflow's customer support team and I must say that I was pleasantly surprised. Everyone I spoke with was incredibly helpful and went above and beyond to make sure my issues were resolved. I was initially hesitant to give Chargeflow a try because I had heard mixed reviews from friends, but I'm glad I took the plunge. The customer support alone has made it worth it for me. I would definitely recommend Chargeflow to others based on my experience.

Paradsis
イギリス
アプリの使用期間:約2時間
Chargeflow, Inc.が返信しました 2022年12月26日

Thanks so much for your kind and honest feedback!

We know that our clients seek for an immediate and helpful human service to come along with our fine technology, especially when it comes to frustrating chargebacks they get hit by.

編集日:2022年8月8日

Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)

BRASSYBRA
アメリカ合衆国
アプリの使用期間:32分
Chargeflow, Inc.が返信しました 2022年8月3日

Hi,
It's Ariel here, CEO of Chargeflow

I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.

From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.

We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.

I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.

You can reach out to me directly if you ever need anything, or have any concern.

I wish you all the best,
Ariel

2023年11月16日

Had some trouble integrating and setting things up but Mariane help me fix everything really quickly

Very excited to start using this app!

Austrology
オーストラリア
アプリの使用期間:18分
2024年9月4日

Vedix
アメリカ合衆国
アプリの使用期間:約1年
2024年10月10日

SoloSoothe
アメリカ合衆国
アプリの使用期間:2ヶ月