Omtaler (360)
Raffiner
-
Etter vurdering
They are scammers!
There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!
You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!
Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!
Hi Vivaly,
thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been.
This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way.
We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible.
The Chargeflow Team
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Not satisfied with results. We are losing chargebacks that were fraudulent
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
amazing support got my issue resolved extremely quick!!
Support is amazing, jason helps out a lot with the support side
Aubrey was great to work with. Saved the day in the last moment
