Omtaler (215)
Raffiner
-
Etter vurdering
The app is very easy to use. I appreciate the super quick respond to our chargeback case and the very good costumer support.
Thanks for your kind words!
Our AI app and analysts are working 24/7 in order to detect all chargebacks on the spot and to handle them in the most professional way.
After 6 months of using Shopify to power my small business, I was hit with a chargeback. I came across Chargeflow with great services. I was contacted by Boaz, its great to actually speak to a person than AI. Where he went over how their service works. 1 day after using chargeflow they had already gathered all evidence regarding my chargeback and was submitted. Overall great experience, representative Boaz was very helpful and personable. Very satisfied
Thank you so much for your kind words!
As a SaaS company, we do our best to emphasize personality and humanity along with our developed AI services.
I found out about your App from the app store, after we previously got hit by hargebacks, we're new to shopify and it put a bit of a blow into us so we needed someone reliable to help. They've been great so far with everything. Highly recommend.
Thank you so much for providing this feedback! We have made the chargebacks solution available for merchants like yourself after experiencing the issue and we knew it's something that merchants will lovely to have in their store. Always here at your disposal to serve you.
Just installed the app and although I don't have results on the chargeback just yet, I can say: 1.) The product is well built and designed. 2.) My customer service agent, Boaz, is amazing. Great communications, understood the problem, was able to answer my questions very well. I'm looking forward to seeing how well they fight my case!
I appreciate you sharing your experience!
We just started our relationship and although your business will continue growing, we will always have the personal time to serve you and the most top-quality tools to handle your chargebacks.
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello,
I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us.
The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention?
Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf.
I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product.
Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at ariel@chargeflow.io
Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations.
Ariel
the most helpful app I ever downloaded. They even helped me with suggesting other apps that help out my store to increase customer conversions and lower fraud. Thank you! I will be using this app for life.
That feedback says it all! Thank you so much for providing that motivation to our team for our efforts spends to build this automated chargeback solution. You are always welcome here as a customer and we will continue to serve you at the best possible way.
I recently had my first experience with Chargeflow's customer support team and I must say that I was pleasantly surprised. Everyone I spoke with was incredibly helpful and went above and beyond to make sure my issues were resolved. I was initially hesitant to give Chargeflow a try because I had heard mixed reviews from friends, but I'm glad I took the plunge. The customer support alone has made it worth it for me. I would definitely recommend Chargeflow to others based on my experience.
Thanks so much for your kind and honest feedback!
We know that our clients seek for an immediate and helpful human service to come along with our fine technology, especially when it comes to frustrating chargebacks they get hit by.
Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)
Hi,
It's Ariel here, CEO of Chargeflow
I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.
From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.
We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.
I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.
You can reach out to me directly if you ever need anything, or have any concern.
I wish you all the best,
Ariel