Avaliações (232)

Classificação geral
4,8
Número por nível de avaliação
  • 95% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
8 de fevereiro de 2022

the most helpful app I ever downloaded. They even helped me with suggesting other apps that help out my store to increase customer conversions and lower fraud. Thank you! I will be using this app for life.

BaywoodAudio.com
Estados Unidos
Aproximadamente 3 horas usando o app
Chargeflow, Inc. deixou uma resposta 15 de março de 2022

That feedback says it all! Thank you so much for providing that motivation to our team for our efforts spends to build this automated chargeback solution. You are always welcome here as a customer and we will continue to serve you at the best possible way.

12 de dezembro de 2022

I recently had my first experience with Chargeflow's customer support team and I must say that I was pleasantly surprised. Everyone I spoke with was incredibly helpful and went above and beyond to make sure my issues were resolved. I was initially hesitant to give Chargeflow a try because I had heard mixed reviews from friends, but I'm glad I took the plunge. The customer support alone has made it worth it for me. I would definitely recommend Chargeflow to others based on my experience.

Paradsis
Reino Unido
Aproximadamente 2 horas usando o app
Chargeflow, Inc. deixou uma resposta 26 de dezembro de 2022

Thanks so much for your kind and honest feedback!

We know that our clients seek for an immediate and helpful human service to come along with our fine technology, especially when it comes to frustrating chargebacks they get hit by.

Data de edição: 8 de agosto de 2022

Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)

BRASSYBRA
Estados Unidos
32 minutos usando o app
Chargeflow, Inc. deixou uma resposta 3 de agosto de 2022

Hi,
It's Ariel here, CEO of Chargeflow

I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.

From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.

We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.

I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.

You can reach out to me directly if you ever need anything, or have any concern.

I wish you all the best,
Ariel

16 de novembro de 2023

Had some trouble integrating and setting things up but Mariane help me fix everything really quickly

Very excited to start using this app!

Austrology
Austrália
18 minutos usando o app
4 de setembro de 2024

Vedix
Estados Unidos
Aproximadamente 1 ano usando o app
10 de outubro de 2024

SoloSoothe
Estados Unidos
2 meses usando o app
14 de novembro de 2024

Twentytwo Supplies
Reino Unido
1 dia usando o app
25 de setembro de 2024

Spreesho
Estados Unidos
2 dias usando o app
9 de junho de 2024

HCD Furniture Toronto
Canadá
2 meses usando o app
6 de junho de 2024

MOTION
Estados Unidos
Aproximadamente 22 horas usando o app