Chargeflow Dispute Chargebacks , 160 avaliações
Refinar
-
Por avaliação
this apps is very sucks. charge me without notification...i never to use for chargeback recovery also
Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.
Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.
I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.
You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.
Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.
Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.
I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.
I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.
Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.
Best,
Ariel
They have best help me in every way. Totally recommend to any business on Shopify
Best app for Dispute and Chargebacks. I recommend it to everyone
Thanks so much for your feedback!
I'm glad we can help you with both preventing and mitigating your chargebacks.
Seemless experience, great team and customer support. Nice to know chargebacks are getting sorted in the the background.
Hey - thanks for your great feedback!
It's feels great to provide human-service along with a wonderful technical solution:)
Seamless and immediate effect after onboarding, 100% recommend! Protect yourself from holds, reserves, and the worst case, termination from payment processors.
The team is top-tier and its features are superior to other competitors.
Thank you for your great feedback!
We're happy to provide you with both our prevention and mitigation services, and support your great business.
Amazing customer support, very responsive, reliable, and communicative.
Hey - thanks for your great feedback!
It's feels great to provide human-service along with a wonderful technical solution:)
I use the app to help me fight off all these liars and cheats trying to get something for free all the time !!! The assistance I am receiving is the BALM !!!! Very helpful , Friendly and just a god send for a new shop owner just trying to get by !!! THANK U guys !!! YOU ROCK !!!!!
Highly recommend this application!! I’ve tried similar chargeback services, but they struggled for months on the initial set up to ultimately fail. The set up for this app was simple, and the service is awesome. Can’t recommend this app enough.
Great Idea. Very nice people to work with. I highly recommend this app, they will file your responses on-time and also professionally.
Thank you so much for your review! We are so happy that you feel right to recommend our app for more merchants. We are doing our best to provide the best on-time solution for your business while keeping the human factor at first place.
Very helpful team. The process saves a lot of time for business owners. Recommended installing to protect your business from fraudulent chargebacks.
Thanks so much for your review!
Along with our amazing developed app, our human team is doing the best to assist you with any query, while understanding the importance of your time when it comes to dealing with chargebacks.