Chargeflow Dispute Chargebacks

Hey there! Thank you so much for your great review!
We wish you the best of luck with your new business!

- Boaz

Thanks for your warm words!
We focus on eliminating the big issue called "chargebacks" from your to-do list. Always here to help.

Thanks for your warm words!

You will always find or live support to assist you with any need or query.
Our automated solution will continue to work incessantly, allowing you to grow your business without worrying about chargebacks any more!

We're glad you like our service! Thanks for the honest words.

Thank you for your great feedback, much appreciated!

Nowadays, success equals time & money indeed, and we focus on saving you more of these.

Thanks for your kind words!

Chargeback will always be part of your business, unfortunately.
Good thing we have the ultimate automated solution to eliminate this chore off your back and recover your lost money.

Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.

Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.

I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.

You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.

Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.

Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.

I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.

I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.

Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.

Best,
Ariel

Thanks so much!
Naturally business grow and it comes along with chargebacks, so we want to make sure they are dealt with with maximum professionalism.

Thank you so much for your wonderful review! We're glad to have you as a customer. As you know, we're here 24/7 for any inquiry you might have.

Thanks for your kind feedback!
We do our best to integrate with any platform and payment processors out there, in order to provide full coverage for your online orders.