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I recently had the pleasure of interacting with Marianne from Chargflow and I must say, her customer service was exceptional. Marianne was polite, professional, and went above and beyond to ensure that my needs were met. Her quick response time was impressive and greatly appreciated. I just started using Charge Flow, and I'm already seeing results. It is a good and reliable app that has helped me manage my Chargebacks effectively and efficiently. I highly recommend Marianne for outstanding customer service and Chargeflow for anyone looking for a reliable finance management app. Thank you, Marianne, and Chargeflow for making my life easier!
Absolutely not helpful. They do the same thing we can do in shopify. Add all the evidence and they do nothing to help you win a chargeback just a waste of time.
Lori - My name is Ariel, and I'm CEO and co-founder of Chargeflow.
I've taken a deep dive with my team to review your account, with a particular focus on the specific chargeback we were unable to win on your behalf.
I want to remind you that our pricing model is entirely success-based, aligning our goals directly with yours. This approach motivates us to win as many chargebacks as possible, especially those with significant value.
It's important to remember that high-value chargebacks often face challenges due to the policies of banks and on high amounts, they are usually more aligned with the cardholder, unfortunately. Despite our efforts in submitting comprehensive and persuasive evidence, the final decision always rests with the bank.
In your case, we presented strong evidence to contest the dispute, but regrettably, the bank decided in favor of your customer.
There are still many chargebacks under review, and usually, the lost vs. won response times from the bank are different, as they have another process to check before they allow a won chargeback for merchants.
I am confident in our ability to secure more victories for you in the future, helping to recover your funds and relieving you of the burden of handling these disputes yourself.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
As a gesture of our commitment to this partnership, I have sent you an email with additional details on how we would love to help moving forward and with a nice offer for you to consider.
Would you be willing to give us another opportunity to demonstrate our dedication to your success?
Best,
Ariel
Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend
Best app for handling PayPal and Shopify Payments cases. I can really recommend it.
I required some help and advice today, which I found very helpful.
Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner.
Thank you for everything you do!
This is our first time to use this APP. The online chat services are very fast and professional.
Great customer service, replied straight away and helped with my issue.
The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!
I found out about your App from the app store, after we previously got hit by hargebacks, we're new to shopify and it put a bit of a blow into us so we needed someone reliable to help. They've been great so far with everything. Highly recommend.
Thank you so much for providing this feedback! We have made the chargebacks solution available for merchants like yourself after experiencing the issue and we knew it's something that merchants will lovely to have in their store. Always here at your disposal to serve you.