評價 (232)

整體評分
4.8
各級評分數量
  • 95% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2022年2月8日

the most helpful app I ever downloaded. They even helped me with suggesting other apps that help out my store to increase customer conversions and lower fraud. Thank you! I will be using this app for life.

BaywoodAudio.com
美國
使用應用程式 大約3小時
Chargeflow, Inc. 已回覆 2022年3月15日

That feedback says it all! Thank you so much for providing that motivation to our team for our efforts spends to build this automated chargeback solution. You are always welcome here as a customer and we will continue to serve you at the best possible way.

2022年12月12日

I recently had my first experience with Chargeflow's customer support team and I must say that I was pleasantly surprised. Everyone I spoke with was incredibly helpful and went above and beyond to make sure my issues were resolved. I was initially hesitant to give Chargeflow a try because I had heard mixed reviews from friends, but I'm glad I took the plunge. The customer support alone has made it worth it for me. I would definitely recommend Chargeflow to others based on my experience.

Paradsis
英國
使用應用程式 大約2小時
Chargeflow, Inc. 已回覆 2022年12月26日

Thanks so much for your kind and honest feedback!

We know that our clients seek for an immediate and helpful human service to come along with our fine technology, especially when it comes to frustrating chargebacks they get hit by.

編輯時間:2022年8月8日

Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)

BRASSYBRA
美國
使用應用程式 32分鐘
Chargeflow, Inc. 已回覆 2022年8月3日

Hi,
It's Ariel here, CEO of Chargeflow

I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.

From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.

We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.

I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.

You can reach out to me directly if you ever need anything, or have any concern.

I wish you all the best,
Ariel

2023年11月16日

Had some trouble integrating and setting things up but Mariane help me fix everything really quickly

Very excited to start using this app!

Austrology
澳洲
使用應用程式 18分鐘
2024年9月4日

Vedix
美國
使用應用程式 大約1年
2024年10月10日

SoloSoothe
美國
使用應用程式 2個月
2024年11月14日

Twentytwo Supplies
英國
使用應用程式 1天
2024年9月25日

Spreesho
美國
使用應用程式 2天
2024年6月9日

HCD Furniture Toronto
加拿大
使用應用程式 2個月
2024年6月6日

MOTION
美國
使用應用程式 大約22小時