Reviews (258)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its user-friendly dashboard and automation features that streamline dispute and chargeback management, saving time and reducing stress. It boasts a high success rate in resolving disputes and offers valuable analytics for understanding chargeback trends. The setup is smooth, and its multi-store capability is beneficial for larger operations. Excellent customer support and a no-win, no-fee pricing model further enhance its appeal.
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very helpful and good understanding . i hope that i win with chargeback cause now they fighting for it. thanks for good service
Super useful app! I don't know what I'd do without them for automated disputes. Carina from support is super helpful and kind too!
Great stuff!
Brilliant, easy setup & great assistance from Juda via Google Meet for setting up my alerts.
Was extremely easy to set up and customer service was a plus ! Will give my option on it on a father note after continuous sales
Don't waste precious time wading through complex dispute processes. Chargeflow automates the entire chargeback response process, gathering evidence and crafting compelling arguments to maximize your chances of winning disputes.
I just installed the app, very eager to see how it performs, customer support was great.
Mariane is great! Very professional and helpful.. Thank you!
They have best help me in every way. Totally recommend to any business on Shopify
Best app for handling PayPal and Shopify Payments cases. I can really recommend it.
Best hands-off solution for fighting chargebacks. Chargeflow will handle all chargebacks/claims for me, without my help or the help of an employee. So far, their responses to my chargebacks has been amazing which resulted in a lot of chargebacks won.
Great company, Boaz is very flexible with the calls and helped me out quickly. thanks!
Hey, thanks for your feedback!
We're always to support you, 24/7, feel free to reach out any time!
this apps is very sucks. charge me without notification...i never to use for chargeback recovery also
Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.
Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.
I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.
You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.
Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.
Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.
I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.
I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.
Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.
Best,
Ariel
I recently had the opportunity to utilize chargeflow for my store, and it has been a game-changer. As a store owner, dealing with chargebacks can be a tiresome and stressful task. Chargeflow simplifies this complex process, ensuring that I can focus more on my core business and less on the aftermath of transactions. The user-friendly interface, coupled with its efficient automation, made a noticeable difference in how we manage disputes. I was particularly impressed with the support I received, especially from Boaz, who was an amazing person to work with. His expertise and prompt responses contributed significantly to our positive experience. I highly recommend Chargeflow to any store owner looking to streamline their chargeback process.
Thanks so much for your great review!
We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.
Game-changer for business that need to save time on dispute management.
recommend this service for anyone that have hard time handling it yourself
Hey, thanks for your great feedback:)
Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.
The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.
If you want chargebacks done automatically this is it. I used it on ALL of my stores doing 6 figures on each and this is literally. THE solution. Shoutout BOAZ, thanks ChargeFlow! <3
I appreciate you kind feedback - thank you!
Our goal is to allow our clients to focus on growing their business and not worry about chargebacks at all.
After submitting tens of thousands of responses on behalf of our clients, you can be positive that our Ai technology and our experts can surely save you plenty of time & money:)
For now with the customer service I am getting for them I'll be giving them 5. They are absolutely one chat away regardless of time zone!
Thanks for your awesome feedback!
Indeed, in our online world we live in, we tend to forget we need the human communication & support.
We do our best to provide both the finest technology and and the best live-support to our clients:)
I'm extremely impressed with Chargeflow. User Interface is very simple, and Boaz is always readily available to help when I have questions. Chargeflow has allowed me to focus on scaling my business while taking care of the entire chargeback process on many disputes.
Thanks, I really appreciate your feedback:)
It's truly amazing to see the impact on business growth, when your chargebacks are fully handled with experienced people and tehnology.
Thanks again!
The team has gone above and beyond to accommodate our needs. Great results so far, highly recommend.
Thanks for your great review!
Your business needs is our mission, we're always here for any need.
This is a great app. I was impressed before I even downloaded in the Shopify store because of the initial chat with questions and answers. I also felt good about the live chat To sum it up TOP OF THE LINE
Thanks for your great feedback!
We will always support merchants who suffer from chargebacks - this is are mission:)
Very helpful, I had a conversation with Mariane and to be honest she was very kind and professional in her replies, if you have chargbacks or hight risk orders and you need a professional team to look after your orders to make sure it's safe then you should definitely give them a try!!
Thanks for your kind words!
Fraud transactions are definitely frustrating.
We help you avoid them, as well as fight those which will become chargebacks on your behalf with our hands-off tech-solution.
All in one chargeback management, very helpful for our business with a very good win rate of disputes made against our business.
Highly recommend installing this app.
I appreciate your great feedback!
Thanks for trusting us with handling multiple stores of yours:)
We will keep on doing our best to achieve high win-rate and make sure no money is left on the table.
Fantastic service and highly recommend this to any retailer out there to stop fraud charge backs and save profits
Thanks for your great feedback!
Any type of chargebacks can be automatically handled with the best professional tools exist, in order for you, as a retailer, to spend your time & money on growing your business instead of fighting disputes.
Great customer service! solves problems right away and their support staff replies quickly. Highly recommend
Thanks so much for your feedback!
In addition to winning chargebacks and saving merchants' money, we're dedicated to save a lot of time and headaches that come along with disputes.
Chargeflow is a helpful, unique app for my Shopify stores' customer chargebacks. Their customer support team responds quickly and the app features are well-designed. I look forward to using this app for many years to come, as it saves me a bunch of time. Thank you!
We appreciate your honest feedback - thank you!
As much as we can wish you won't get any chargebacks, it's only natural they will come, but now you know we have your back:)
The support service is so kind and professional.
They reply fast and personally, no bots.
Maria was so great with me that I will use this app always.
Hey - thanks for your great feedback!
It's feels great to provide human-service along with a wonderful technical solution:)
excellent company would highly recommend you have them on board with your store much needed application.
Thanks so much for your warm words:)
We are always here for all e-commerce merchants, doing our best to provide a top-level support and technology.
great solution for dispute management on paypal, klarna or stripe. Can highly recommend this app. 10/10
Thank you for your great feedback!
In order to make the chargeback mitigation seamless and comprehensive, we integrate with almost any payment processor out there.
Thanks again!
Very friendly support and easy to integrate Would def recommend them if you don't want to deal with the hassle of chargebacks
Thank you so much for your great review!
Chargebacks consume a lot of time and energy if dealing with them manually.
We're here to prevent you ,as a merchant, from wasting your resources on this chore, and focus on scaling your business, while allowing us to recover your lost money on your behalf.
I just install the app easy through Shopify and the support team are really nice but before i use the service, the Shopify or Chargeflow team ask me to confirm the following condition. Dose anyone here has experience with this?
Your next bill
You will be charged for this app once you start using it. These charges appear on your monthly bill and marginal bills.
Calculated based on usage of this app (max $250.00 USD per 30 days).
Thx for help
Today 09.01.23 my support manager confirmed ( No monthly/minimum fees whatsoever, we charge only when we win).
All good and thx for fast & good service
you're very welcome!
Our pricing is success-based, putting us on the same boat with you, doing our best to win as many chargebacks as possible.
Thank you for your review!
Excellent service and communication. Got an installation help with Goaz. Super Easy, super professional. Let's see now how the app works ! Best,
Thanks for your warm words!
We are here to support you along the way, whenever you need.
Now, we focus on doing what we're best at - winning chargebacks on your behalf, in order for you to have the time & money to focus on growing your business.
I got this app after a colleague recommended it to me. The service is awesome, it saves so much time that you can rather spend on working on important tasks and the customer service is great too.
Thanks so much for your great review!
We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.
Gentle man very informative about charge backs looking forward to implementing charge flow with my store
Thanks so much for your feedback!
Our efforts are focused on making our app simple and friendly-user, however we will always be ready and willing to meet you, as a client, in person and assist with any aspect that arises.
Good service!! There went above a beyond with helping me they made me feel like i mattered great service.
Hey there! Thank you so much for your great review!
We wish you the best of luck with your new business!
- Boaz
love the app i would recommend it to everyone and their customer service is great they helpped me set up my store great job
Thank you for this great review Rebecca!
Any assistance you need - technical or support - we immediately face and do our best to help out.
We've been using Chargeflow for about a month now and they have saved us A TON of time and effort getting our CBs submitted. Plus, they do WAY better than we were with the amount of info their system is able to pull in. Boaz and his team have been great to work with and I highly recommend you check them out to streamline your CB processing.
We appreciate your great feedback!
Your business interests are 100% ours, which reflects in our efforts to handle your chargebacks in the most advanced and professional way, as well as saving you the time and money it takes to deal with this chore.
Interesting, it is very helpful and after few days we just made a call to discuss further. Very well recommended!
Thank you very much!
We prioritize the relationship with our clients, at any time, along with doing what we're best in - handling chargebacks at a top-level way.
Very informative and helpful, easy to work with and actually cares about provided assistance to cases!
Thank you for your wonderful review!
Our entire model is based on caring about our clients' resources, making it as simple and worthy as it can get.
Great app! I highly recommend using them, if you are looking for a company who is specialized in fighting chargeback. Boaz was the agent who assisted us along the way and he was very infrequently.
The service behind this app is really well done I highly recommend it if you deal with frequent chargebacks!
Thanks so much!
Naturally business grow and it comes along with chargebacks, so we want to make sure they are dealt with with maximum professionalism.
Very convenient to use and will save me a lot of time and money. Will be using for a long time. Thanks to the team for explaining how it works so well!
Thank you for your kind words!
We are always happy to serve you as clients and get to know you in person in order to brighten the way we can help recovering your lost money from chargebacks.
Just installed the app and although I don't have results on the chargeback just yet, I can say: 1.) The product is well built and designed. 2.) My customer service agent, Boaz, is amazing. Great communications, understood the problem, was able to answer my questions very well. I'm looking forward to seeing how well they fight my case!
I appreciate you sharing your experience!
We just started our relationship and although your business will continue growing, we will always have the personal time to serve you and the most top-quality tools to handle your chargebacks.
Great service, Great app that saved plenty chargeback for us. Will save you money. I wish I would of found this earlier. Thank you!
Thanks for sharing your experience!
We are here to recover your lost money by fully handling your chargebacks, in order to allow you to maintain these precious resources: time, money and energy.
I used this app to take the pressure of chargebacks off of me in the long run. Their policies were clear, they were so professional and patient and most importantly, the work was swift in fighting against the chargeback. 10 out of 10, would recommend to all of you.
Thanks for your heartwarming words!
We will continue doing our best in order to eliminate the chargeback's chore from your to-do list.
The app is proffesionally made and support is great. Yet havent tested its full potential but Im happy I got it so far
Thanks for the frank words!
Along with our automated system, we provide the expertise that allow us to personally match the submitted evidence to your business.
WOW!! JUST GET THIS!! I was leary ..but it relieved me of fake hustler customers !! Chargeflow.. I was stressed out with the few fraudulent chargebacks customers were doing, since I see my customers face to face and it is a custom measured business, . and my contact guy Boaz is on point !! With Chargeflow, I now can concentrate on other areas of success with my business . Thank you Chargeflow.
Thank you so much!
We are definitely aware of the headache and frustration handling chargebacks may cause merchants. You never know where the next chargeback will arrive from, but fortunately our AI, along with our experts, won't miss it.
First of all, the customer support is fantastic. So glad that their customer service is still a real human, it's so rare these days. Their employees are knowledgeable, courteous, and go the extra mile to assist you. So professional!
Second, the app is intuitive. So it was easy to use and so easy to set up.
Third, this company has lifted a huge weight off our shoulders by handling inquiries, claims, and disputes. The number of times Charge flow saved us from customers using chargeback as a way to get free stuff.
Highly recommended app for anyone who deals with online payments on this platform.
Thanks so much for your kind words!
Along with our developed AI, we make sure our human resources are at the top, in order to serve our merchants appropriately.
I use the app to help me fight off all these liars and cheats trying to get something for free all the time !!! The assistance I am receiving is the BALM !!!! Very helpful , Friendly and just a god send for a new shop owner just trying to get by !!! THANK U guys !!! YOU ROCK !!!!!
This app should be on everyone's store. Not only does this app automate chargebacks on Shopify and Stripe (better than most of us too), but it also handles all PayPal inquiries, disputes, and claims. The best part is that it doesn't even feel like your paying for the service because they only charge you a small portion of recovered dispute fee.