Chargeflow Ochrona Chargeback

They are scammers!

There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!

You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!

Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!

DO NOT INSTALL THIS APP.

I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time.

Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation.

Not on the pricing page.

Not prominently on the App Store listing.

Not before installation.

At the very end, after you've already invested your time.

When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it."

That completely misses the point.

A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time.

The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice.

We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer.

If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management.

Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it.

Avoid.

Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout.

Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.