Chargeflow Evita Chargebacks

We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge.
Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration.
The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.

The feature set is very comprehensive and addresses the main chargeback and fraud-prevention challenges I needed to solve. It has been a valuable tool for managing these issues more efficiently.

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.

been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.

when i went to chargeflow this is what they said:

customer support rep: Aubrey

I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.

The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.

If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.