Anmeldelser (37)

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30. oktober 2024

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight

Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing.

Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves.

ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful.

Main Issues:
- Zero control over which disputes they handle
- Support feels automated and takes ages to address problems and ends up ignoring the concerns
- Dashboard claims they're doing work they haven't actually done
- You're charged even when they don't submit anything

Hopefully helpful feedback on improvements:
- Let merchants choose which disputes to automate
- Faster, more helpful support that actually solves issues
- Be transparent about what actions they've actually taken
- Give merchants more control over the process

As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

Japan Scissors
Australien
30 dage bruger appen
24. august 2024

Installed because our customer support team keeps being overloaded. We primarily use the AI dm feature for Instagram, and the AI looks up people's order infors just from a screenshot of a thankyou page it's so useful would recommend.

UrbanGo
USA
28 dage bruger appen
25. august 2024

Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.

Apex Goods
USA
Cirka 2 måneder bruger appen
21. august 2024

Friendly fraud was eating into my profits until I started using Chargepay. Now, Tolga's help, I'm back on track.

AsusNs
Frankrig
6 dage bruger appen
24. august 2024

I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.

Iftikhar Interior
Pakistan
Cirka 2 måneder bruger appen
29. juli 2024

This app is a game-changer. Was struggling with chargebacks, but since I started using Chargepay, it's been smooth sailing. The customer service, especially from Tolga, is top-notch. They really go above and beyond to make sure you understand the process and are set up for success.

Ash-store. Online
Pakistan
26 dage bruger appen
27. juli 2024

Never thought handling chargebacks could be this easy. Quick setup, easy to use, and excellent support from the Chargepay team. Thanks, guys!

oneclickaway
Pakistan
Cirka en måned bruger appen
27. juli 2024

Never thought handling chargebacks could be this easy. Quick setup, easy to use, and excellent support from the Chargepay team. Thanks, guys!

Cart Bee
Pakistan
Cirka en måned bruger appen
22. august 2024

Since using chargepay, my chargeback rate has decreased significantly. The support from Tolga and his team is invaluable.

Prime Cart
USA
28 dage bruger appen
27. august 2024

The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!

shutterDownn
Frankrig
4 dage bruger appen