ChargePay Dispute Chargebacks

Best application we've come across for these matters. Well done!

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight

Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing.

Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves.

ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful.

Main Issues:
- Zero control over which disputes they handle
- Support feels automated and takes ages to address problems and ends up ignoring the concerns
- Dashboard claims they're doing work they haven't actually done
- You're charged even when they don't submit anything

Hopefully helpful feedback on improvements:
- Let merchants choose which disputes to automate
- Faster, more helpful support that actually solves issues
- Be transparent about what actions they've actually taken
- Give merchants more control over the process

As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

We have been having issues with some friendly Fraud, Tolga and his team are getting us into the right direction, i have had loses before but not anymore while working hand on hand with Chargepay team

Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den

Friendly fraud was eating into my profits until I started using Chargepay. Now, Tolga's help, I'm back on track.

This app is really great, I am not worrying about chargebacks or fraud no more, have to thank Tolga again here for his great and outstanding support.

Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.

This app is just what I needed. Short learning curve and now chargebacks aren't an issue. Thanks, Chargepay!

The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!

I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.