ChargePay Dispute Chargebacks

Installed because our customer support team keeps being overloaded. We primarily use the AI dm feature for Instagram, and the AI looks up people's order infors just from a screenshot of a thankyou page it's so useful would recommend.

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight

Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing.

Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves.

ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful.

Main Issues:
- Zero control over which disputes they handle
- Support feels automated and takes ages to address problems and ends up ignoring the concerns
- Dashboard claims they're doing work they haven't actually done
- You're charged even when they don't submit anything

Hopefully helpful feedback on improvements:
- Let merchants choose which disputes to automate
- Faster, more helpful support that actually solves issues
- Be transparent about what actions they've actually taken
- Give merchants more control over the process

As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.

This app is a game-changer. Was struggling with chargebacks, but since I started using Chargepay, it's been smooth sailing. The customer service, especially from Tolga, is top-notch. They really go above and beyond to make sure you understand the process and are set up for success.

Never thought handling chargebacks could be this easy. Quick setup, easy to use, and excellent support from the Chargepay team. Thanks, guys!

Never thought handling chargebacks could be this easy. Quick setup, easy to use, and excellent support from the Chargepay team. Thanks, guys!

Friendly fraud was eating into my profits until I started using Chargepay. Now, Tolga's help, I'm back on track.

I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.

Since using chargepay, my chargeback rate has decreased significantly. The support from Tolga and his team is invaluable.

The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!