Shopify Chat

Shopify Chat

by Shopify

Chat live with store visitors. Turn visitors into customers.

Overall rating
2.2 of 5 stars
Based on 40 reviews

  • 5 of 5 stars
    15% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    13% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    20% of ratings are 2 stars
    (8)
  • 1 of 5 stars
    48% of ratings are 1 stars

All reviews

1 - 10 of 40 reviews

KEVA Planks

This has been a good validation that we should have chat, and it's great that it's free to help us learn that but there are some significant improvements needed. Pros: easy integration to give it a try, works on mobile (iPhone), the ability to send products is great.

Cons:

- There's no sound/indicator when a new chat comes in unless I have my volume on. I like to keep my phone on vibrate.
- Would like a desktop version available so I don't have to keep an eye on my phone
- Would like to set available hours and/or an "Away" notification
- Would like to capture emails for later response if away. I feel terrible missing a chat and it's very poor form.

Strange Planet

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

Custom Conchos And Tack leather by design

I have a iphone and it tells me i have to go to my desk top to pick app i want to add. I cant even get this to work computer say it cant load because its an app and not a program. page just sits and flashes.

Ripo.com.ng

i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.

Developer reply

November 15, 2019

Hello - Apologies for your frustrations with Shopify Chat and not having support for Android at this time.

In order to uninstall:
Shopify Chat is a sales channel. To remove a sales channel in your Admin go to Settings > Sales Channels, and click the trash can beside the sales channel that you want to remove.

Thank you.

The Beer Library

I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.

NebraskaBison.com

Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger.

My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left.

I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.

Developer reply

October 16, 2019

Hello NebraskaBison.com,
Thanks for taking the time to write a review, we appreciate your feedback.

We have released an update to Ping (v 1.7.3) that fixes the issue that was causing the app to occasionally crash when trying to respond to messages. If your app does not automatically update, please be sure to update to version 1.7.3 of Ping to resolve the crashing.

Our apologies for any frustration this caused you.

Magick Planet

App is actually horrible. Ton of customer complaints. Can't customize it other than color. No options for name or email if no response. If you don't respond in X time, the customer leaves with no option to contact them afterward.

PinkieStuffShop

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

Impact Absorbents

The chat feature worked very well for me. I was able to get a new customer to order easily, and some of the features of sending products and orders directly in the chat window came in handy.

However, without the ability to schedule active hours, have multiple users, and use a desktop client, I found that the tool becomes unusable for our needs. Add those features in and I would become a user again.

Wash Cómics

This app can´t be costumizable for our store, there is no desktop version in order to manage the chats and we can choose where we want the widget. There are better chat apps.

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