Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    43% of ratings are 5 stars
  • 4 of 5 stars
    12% of ratings are 4 stars
  • 3 of 5 stars
    12% of ratings are 3 stars
  • 2 of 5 stars
    11% of ratings are 2 stars
  • 1 of 5 stars
    22% of ratings are 1 stars

All reviews

31 - 34 of 34 reviews

The Cupcake Queens

Good functionality - easy to install.
Would like the seamless ability to manage the chats on a desktop.
Most other live chats have this.

Developer reply

September 21, 2020

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hello The Cupcake Queens, thank you so much for your review and feedback ideas!

The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you!

Get in touch with our team directly if you need anything else.

Best regards,
Veronica N.
Kit and Ping Support

SmartTudo.com.br

Please bring it to Android and Windows.
The idea is great, but does not work for me due to the restriction of IOS platforms.
www.smarttudo.com.br

Developer reply

May 12, 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

mayberrycorner

I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later.
1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol.
2. There wasn't any option to customize the initial message it sends out automatically.
3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.

Unwrapped Sthlm AB

Seems good, but is it possible to be offline with the chat?
I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..

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