Shopify Chat

Shopify Chat

by Shopify

Use the power of live chat to grow your business

3.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    35% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    10% of ratings are 3 stars
  • 2 of 5 stars
    15% of ratings are 2 stars
  • 1 of 5 stars
    29% of ratings are 1 stars

All reviews

1 - 10 of 18 reviews


Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger

Metziko Collection

Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.

Developer reply

December 14, 2020

Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet.

At this time, one workaround is to use a phone device for one store, and then login to the desktop version for another store. The desktop can be found at

Hopefully that will help a little bit, but if you have further questions or feedback, please feel free to contact us directly. Our team can be reached at

Warm regards,
Veronica N.
Senior Support Specialist - Ping


Decrease the speed of the shop. Analytic tools like Google tell me to delete this app ! I do no find any trick to speed up the shop without deleting the app

Science Shepherd

The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.

Developer reply

November 2, 2020

Hello Science Shepherd, thank you very much for your great feedback and review!

Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.

Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.

If you have further feedback, questions or concerns, get in touch with us directly at

Best regards,
Veronica N.
Senior Support Specialist - Ping

It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.

Developer reply

November 2, 2020

Hello, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices.

We have just launched Shopify Ping for desktop! Login with your store credentials at and enjoy chatting with your customers on the easy to use desktop version.

If you have any questions, don't hesitate to contact us directly,

Best regards,
Veronica N.
Senior Support Specialist - Ping

Amber Guru

I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?

Developer reply

October 13, 2020

Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time.

However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-)

Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products!

All the best,
Veronica N.
Ping Support

Fascinators Direct

Early days as we have only just installed this app on our online hat shop:

The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers.

It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.

Developer reply

September 21, 2020

Hello Fascinators Direct, thank you very much for your review and feedback!

Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-)

We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features!

Again, thanks for your feedback, it is really appreciated!

Best regards,
Veronica N.
Kit & Ping Support


I wish there was a way to see and respond to chats on your computer. I feel like the Ping app doesn't always send notifications, I often seem to miss messages. It would be so useful to not have to answer on my phone.

Developer reply

November 3, 2020

Hello WOLCOTT TAKEMOTO, thank you very much for taking the time to leave a review. My apologies for the delay in responding.

Be sure to have the latest Ping version installed on your phone, as we have fixed several recent bugs.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hope that helps! Get in touch if you need anything else, our direct email is

Best regards,
Veronica N.
Senior Support Specialist - Ping

V. H. Hess

Feature Requests: Please give us an option to do the following with Shopify Chat app:

* Custom button size text box or slider; the button is too big on mobile and covers elements of a web page on smaller 4-4.7" screens. I'd live a 35-45px icon size instead
*Choose what corner of the screen the chat button appears, and what its shape can be optionally (rounded corner tab in the corner or side of page, circle button, square shape)
* Choose a custom PNG or SVG image in place of the default icon/text options for chat button that you have designed
* Give an option to also direct message/IM using third-party URLs/profiles (Telegram. WhatsApp, etc.) within the chat window element ("Also chat via: Telegram, WhatsApp" links within the window)

Drone Class

For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)

Developer reply

September 11, 2020

Hi Drone Class.

Thank you for that feedback! We're always looking for ways to improve our product, so this is definitely something we'll be sure to pass along to the team. :)

If you ever have anymore feedback, or questions, please feel free to reach out to us at

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