Shopify Chat

Shopify Chat

by Shopify

Use live chat to turn visitors into customers.

2.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    10% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    13% of ratings are 3 stars
  • 2 of 5 stars
    21% of ratings are 2 stars
  • 1 of 5 stars
    50% of ratings are 1 stars

All reviews

5 reviews


Excellent platform to see customer messages, however these is need to improve showing images/pictures in app along with message.

Developer reply

September 21, 2020

Hello Dotstyle99, thank you very much for your review and feedback!

Agreed that allowing photos to be sent and received would be a great feature to have. It is a big request from many merchants including yourself.

Please keep your app updated as we are hoping to release this option in the near future.

All the best with your store and thanks for trying Shopify Chat and Ping!

Veronica N.
Kit & Ping Support

The Cupcake Queens

Good functionality - easy to install.
Would like the seamless ability to manage the chats on a desktop.
Most other live chats have this.

Developer reply

September 21, 2020

Hello The Cupcake Queens, thank you so much for your review and feedback ideas!

The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you!

Get in touch with our team directly if you need anything else.

Best regards,
Veronica N.
Kit & Ping Support

Please bring it to Android and Windows.
The idea is great, but does not work for me due to the restriction of IOS platforms.

Developer reply

May 12, 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: Just enter your email address and click "Join Waitlist".


I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later.
1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol.
2. There wasn't any option to customize the initial message it sends out automatically.
3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.

Unwrapped Sthlm AB

Seems good, but is it possible to be offline with the chat?
I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..