Places to sell | Store design | Sales and conversion optimization | Customer support
Shopify Chat

Shopify Chat

by Shopify

Chat live with store visitors. Turn visitors into customers.

2.1 of 5 stars(45 reviews)
Free
Add app

Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free iOS app. Access your store and send products, discounts, and new orders directly in the chat

About Shopify Chat

NOTE: Shopify Chat requires an iOS device. Messages are managed in Shopify Ping which is currently only available for iPhone or iPad.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free iOS app. Ping lets you send products, discounts, and new orders right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Send products, discounts, and new orders in chat
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store
  • Shopify Ping must be installed on an iOS device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

Overall rating
2.1 of 5 stars
 Based on 45 reviews

  • 5 of 5 stars
    13% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    4% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    13% of ratings are 3 stars
    (6)
  • 2 of 5 stars
    20% of ratings are 2 stars
    (9)
  • 1 of 5 stars
    49% of ratings are 1 stars
    (22)
View all 45 reviews

Most recent reviews

Fit. Strong. Lean.

Rating
1 of 5 stars
Posted
January 24, 2020

Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.

Hi Brazil Market

Rating
2 of 5 stars
Posted
January 15, 2020

I am moving back to Tidio
Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.

Black Alice Lingerie

Rating
1 of 5 stars
Posted
December 19, 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

View all reviews