Shopify Chat

Shopify Chat

by Shopify

Use live chat to turn visitors into customers.

2.2 of 5 stars(95 reviews)

Let visitors reach you easily

Chat is the preferred way for online shoppers to contact a brand. Answer questions and make recommendations for a better shopping experience

Turn visitors into customers

Visitors who chat with a brand are significantly more likely to make a purchase. Turn more visitors into customers through live chat

Works with Shopify Ping

Manage your messages with Shopify Ping, a free mobile app. Access your store to send products, discounts and new orders directly in the chat


About Shopify Chat

Shopify Chat now works with Android, iOS, and iPadOS devices with Shopify Ping installed.

Shopify Chat is a free sales channel made by Shopify that gives your visitors a seamless way to contact you. Effortlessly setup and customize a chat button that will appear on your online store.

Chat with visitors as they browse products on your store and consider making a purchase. Answer questions, make product recommendations, and improve your chances of making a sale.

Messages show up inside Shopify Ping, a free mobile app available for iOS, iPadOS and Android. Ping lets you manage customer conversations, make product recommendations and share exclusive discounts to shoppers right inside your conversations with only a few taps.

With Ping and Shopify Chat you can:

  • Add and customize a Chat button on your online store
  • Respond to inquiries in real-time using Shopify Ping
  • Make product recommendations and share exclusive discounts
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • Shopify Ping must be installed on an iOS, iPadOS or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery

Support

Pricing

Free

2.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    13% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    13% of ratings are 3 stars
  • 2 of 5 stars
    21% of ratings are 2 stars
  • 1 of 5 stars
    47% of ratings are 1 stars

Most recent reviews

Queen Saba

Use la aplicación para interactuar con los clientes y poder ayudar en tiempo real , me pareció excelente.

A.BCH

Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.

Developer reply

September 28, 2020

Hello A.BCH, thank you for your honest feedback and review!

We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later.

If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at ping@shopify.com. Thank you!

Best regards.
Veronica N.
Ping Support

The Kitchen Island Store

I have not tried the app yet, only downloaded it. I am hoping that it being a Shopify app it works better than ZenDesk. Zendesk has turned out to always be a problem. I have to reinstall every once in a while. Way too complicated for me.

Developer reply

September 28, 2020

Hello The Kitchen Island Store, thank you for your feedback and review! Let us know when you try the app, although it is not really the same as Zendesk.

I think you will find it less complicated than Zendesk, but feel free to contact our team with feedback, at ping@shopify.com. We would love to hear your thoughts!

Best regards,
Veronica N.
Ping Support