Shopify Chat

Shopify Chat

de Shopify

Use the power of live chat to grow your business

2.7 con 5 estrellas(114 reseña)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.


Acerca de Shopify Chat

NOTE: Shopify Chat requires a mobile device. Messages are managed in Shopify Ping, which is available for iOS, iPadOS, and Android devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are installed, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

And, in case you're unavailable, Shopify Chat gives customers the option to provide a phone number or email address. This allows you to follow up with them after they leave your online store/live chat. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Build your customer list when shoppers provide contact information
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • Shopify Ping must be installed on an iOS, iPadOS, or Android device to receive and respond to messages

Se integra con

  • Ping

Galería multimedia

Soporte

Precio

Gratis

2.7 con 5 estrellas

La calificación general refleja el estado actual de la aplicación. Es un recuento de todas las reseñas de la aplicación pero con énfasis en las más recientes.
  • 5 con 5 estrellas
    20 % de las calificaciones con 5 estrellas
  • 4 con 5 estrellas
    9 % de las calificaciones con 4 estrellas
  • 3 con 5 estrellas
    11 % de las calificaciones con 3 estrellas
  • 2 con 5 estrellas
    19 % de las calificaciones con 2 estrellas
  • 1 con 5 estrellas
    40 % de las calificaciones con 1 estrellas

Reseñas más recientes

Agatha Bracelets

Estoy utilizando esta app para tener mejor comunicación con mis clientes. Estoy satisfecha con ello, y me gusta la fascilidad de uso

Respuesta del desarrollador

26 de octubre de 2020

Hello Agatha Bracelets,

Thank you very much for your 5 star review! We are pleased you are finding the app easy to use. I hope it leads to many sales for you!

Keep the app updated to enjoy future tools and features. If you have any questions, just contact our team directly.

Warm regards,
Veronica N.
Ping Support

Bean & Grain

Great so far, easy to setup and use. Like the integration with order fulfilment detail. But don't like the 100 char minimum in the review field!

Respuesta del desarrollador

26 de octubre de 2020

Hello Bean & Grain, thank you for your review and feedback! This kind of information really helps us to improve the app and make it better for all merchants.

Glad you are finding it easy to use. Keep the app updated as we will be releasing a lot of new features soon.

All the best to your success!

Warm regards,
Veronica N.
Ping Support

Bouncy Bump World

I can't believe I ever tried to use another app when this was right there. It's quick and easy to install. When testing it out it ran seemlessly.

Respuesta del desarrollador

26 de octubre de 2020

Hello Bouncy Bump World,

Thank you so much for your 5 star, splendid review! We are thrilled you are enjoying the ease of use, as merchants are too busy to have complicated apps!

Just keep it updated so you can enjoy future features. As always, contact us if you need anything, ping@shopify.com

Warm regards,
Veronica N.
Ping Support