Shopify Chat

Shopify Chat

de Shopify

Use the power of live chat to grow your business

3.9 con 5 estrellas(267 reseña)

Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.


Acerca de Shopify Chat

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Se integra con

  • Ping

Galería multimedia

Ayuda

Precio

Gratis

3.9 con 5 estrellas

La calificación general refleja el estado actual de la aplicación. Es un recuento de todas las reseñas de la aplicación pero con énfasis en las más recientes.
  • 5 con 5 estrellas
    45 % de las calificaciones con 5 estrellas
  • 4 con 5 estrellas
    13 % de las calificaciones con 4 estrellas
  • 3 con 5 estrellas
    11 % de las calificaciones con 3 estrellas
  • 2 con 5 estrellas
    10 % de las calificaciones con 2 estrellas
  • 1 con 5 estrellas
    22 % de las calificaciones con 1 estrellas

Reseñas más recientes

Lets Bake Love by Sara Taneja

The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues

Royal Plant Scape

superbb so its to use hope it will give good servicekcjpoicudcnhbc kxmcax lxcjkxjckx xljozxj9sjkichjhn

Respuesta del desarrollador

3 de mayo de 2021

Hello Royal Plant Scape, thank you for leaving a review!

I hope you find the app easy to use! Shopify chat is a great tool to support your customers. Here is an article on how to optimize our chat tool: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,
Ruby C.
Senior Support Specialist - Ping

GLOBALDECO

Je viens tous juste de commencer à utiliser cette application. c'est pratique et simple. J'aime beaucoup.

Respuesta del desarrollador

3 de mayo de 2021

Hello GLOBALDECO, thank you for the 5-star review!

I'm happy to hear that you find the app simple and easy to use. I hope the app leads to more customer conversations and conversions!

If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com or through the support function in the Ping app.

All the best to your future success!

Best regards,


Ruby C.

Senior Support Specialist - Ping